Head Of Digital

Job content

Job Title: HEAD OF DIGITAL

Reporting to: PARTNER - DIGITAL

Areas of responsibility: CREATIVE PROJECT WORK & CLIENT SERVICE, MARKETING/NEW BUSINESS, GENERAL OFFICE.

JOB SUMMARY

Dimensions

• The Head of Digital (HoD) is employed to lead and support the day-to-day operation of the company’s digital workplace, and digital marketplace projects.
• Reporting to the Partner - Digital the HoD undertakes a wide range of creative and technical project work to help the company deliver the best possible levels of service and end quality to its clients.
• As the HoD client knowledge/experience increases, these tasks will evolve accordingly in line with specific project and wider business requirements, and the HoD own personal development plans.
• The HoD will also support 44 Communications as part of the 44 Digital support function, through digital project briefing, delivery, and measurement for clients.
• To push and develop understanding and excitement in 44’s Digital offer to colleagues and clients.

KEY JOB AREAS:

Creative project work & client service (in no specific order)*

• Client liaison virtually or in person – as required
• Project management/Account Management of key tasks and outputs
• Development, Design, Picture and video briefing & organisation
• Client administration – monitoring project budgets and time
• Creative input – ideas/suggestions
• Delivering the highest quality digital guidance, insight and advice
• Project research, and report writing/editing
• Design, editorial and development approvals – overseeing progress and managing reviews
• Conceptual development & input for new/priority digital projects
• To constantly seek to improve the quality and consistency of the digital work 44 produces for its clients – in line with the company values
• To be responsible for the success of digital projects through Analytics and ROI measures – as far as our remit extends
• Knowledge of front-end/back-end web technologies, including eCommerce, SharePoint and Office 365
• Knowledge of best-practice SEO, lead generation, and marketing processes

Measure

1) Weekly reviews (Every Monday – team meeting)

2) Regular face to face updates with manager (Daily currently)

3) Service reviews (as appropriate): KAMs (monthly) and SR (quarterly)

Marketing & new business (in no specific order)*

• 44 Digital brand and website development and input – as required
• Competitive tendering/proposal/pitch work – as required
• Digital business development – opportunities and networking
• Membership bodies – awards entries
• Event organisation/exhibitions – as required
• Marketing collateral – print, social media, digital – as required
• Press releases & promotional campaigns – input and ideas
• Website – editorial and maintenance
• Development of existing client database

Measure

1) Weekly reviews (Bi-weekly Digital regroups)

2) Regular face to face updates with manager (daily at present)

3) Service reviews (as appropriate): KAMs (monthly) and SR (quarterly)

General office (in no specific order)*

• Supervision/support of other colleagues in the office/virtually as team grows
• Digital training/development of colleagues as required
• E-mail & post – inbound/outbound messages
• Telephones – fielding calls and general message taking
• Invoicing & expenses – basic personal and project financial management
• IT maintenance, regular back-up & trouble-shooting – as required
• Use of forms and processes as required (e.g. ISO)
• Proper use and care of equipment and materials for which the role has responsibility
• Development of partner network base
• Regular contribution to the company website with quality, original content

Measure

1) Weekly reviews (Every Monday – team meeting)

2) Regular face to face updates with manager (daily at present)

3) Service reviews (as appropriate): KAMs (monthly) and SR (quarterly)

*These lists of duties are not exhaustive, and the jobholder will be required to carry out any other duties that may be deemed to be within the scope of this position.

Job Type: Full-time

Salary: £45,000.00-£50,000.00 per year