Head of Customer Service

☞ Ackerman Pierce Ltd.

View: 103

Update day: 01-06-2024

Location: Hammersmith South East

Category: Other

Industry: Real Estate

Position: Director

Job type: Full-time

Salary: £350 - £450

Loading ...

Job content

My client is seeking a Head of Customer Service to lead on customer services for the council’s housing service and develop joint working relationships between all teams delivering a customer service in Growth & Place.Duties Includes:Contributing to and implementing a service improvement planManaging other aspects of the call centre’s daily operationMonitoring random calls to assess and improve the quality of staff performanceHandling and resolving complex customer complaintsBringing operatives back into the office and reducing the time spent working from homeSetting and meeting performance targets and carrying out periodic appraisalsTraining and supporting Team Leaders who are responsible for Customer services advisorsTracking user feedback, key performance indices and other statisticsPreparing reports and making presentations to senior management and other stakeholdersCommunicating the company’s goals so that all employees understand their roleIf you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack toIf you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)
Loading ...
Loading ...

Deadline: 16-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...