Head of Customer Connections Policy & Performance

☞ SSE plc

View: 101

Update day: 01-06-2024

Location: Salisbury South West

Category: Sales Merchandising / Purchasing / Supply Chain Finance / Bank / Stock

Industry: Renewable Energy Semiconductor Manufacturing Oil Gas Utilities

Position: Director

Job type: Full-time

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Job content

About The Role

Base Location:Any SSEN location including Aberdeen, Inverness, Perth, Glasgow, Berkshire, Surrey, West London, Hampshire, Wiltshire, Oxfordshire, Buckinghamshire, East Sussex, Wessex

Salary: £64,700- £97,100 + car allowance + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

Key Focus Areas Are

The Head of Customer Connection Operations, Policy & Performance has an overarching day to day responsibility for the SSEN Distribution Connection Business, overseeing all support operations, processes and systems as well as Connections policy; business to business relationship and account management; pricing; business forecasting; and collation and use of business and management information.
  • Working across the industry develop, improve and implement Connection policy to achieve best outcomes for SSEN and UK Customer.
  • Account manage business to business relationships and contractual relationship with all major customers and National Grid.
  • Develop and maintain the Connection business forecast reviewing likely market trends, workload and future opportunities in order to develop a 1, 3, 5 and 10 year forecast aiming to balance business profitability with customer charges.
  • Manage Connection business operations including: key systems; quality assurance, internal/external compliance; and training.
  • Coordinate the acquisition and use of data to ensure active us of business and management information to support the business and inform decision, change management and continuous improvement
What do I need?

To be considered for this role, we would love you to have:
  • Leadership experience and experience delivering successful operations within a similar role/environment and the ability to influence across business functions to enable delivery
  • Excellent customer and account management experience.
  • Sound commercial acumen and contract knowledge enabling you to lead negotiations and disputes with both Customers and National Grid.
  • Experience of managing multiple teams, projects, programmes and change either through direct employee workforce and/or third-party contractors to meet targets
  • Excellent communication and influencing skills with the ability to successfully develop and maintain strong partnerships with both internal and external stakeholders.
About Our Business

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we’re ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life’s changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

What’s in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ’Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and I’ll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Jim on james.walker2@sse.com / 01738 341 514.

Before commencing employment with SSE, you’ll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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Deadline: 16-07-2024

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