Head of Customer Care - Cornwall

☞ PERSIMMON PUBLIC LIMITED COMPANY

View: 108

Update day: 11-06-2024

Location: Launceston South West

Category: Consulting / Customer Service IT - Software

Industry: Construction Staffing Recruiting Real Estate

Position: Director

Job type: Full-time

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Job content

Head of Customer Care - Launceston then Plymouth
Persimmon Homes Cornwall has a vacancy for a Head of Customer Care to join their successful and growing team. This role will be based in the Regional Office in Launceston which will be moving to Plymouth later this year.
Who are we?
Building around 16,500 beautifully designed new homes a year in more than 350 prime locations nationwide; Persimmon is one of the UK’s leading house-builders, committed to the highest standards of design, construction and service. We believe our quality really differentiates us from the competition. In fact, our reputation is built on quality. We build quickly and efficiently and expect a lot from our office and site teams, however in turn we’ll reward you for your commitment and hard work and recognise your contribution to the business.
As a Head of Customer Care you will report to the Managing Director. You will provide a service for our customers, managing the customer care team who provide support in rectifying issues, organising maintenance and liaising with the NHBC. Your Directors will coach and develop you in the way Persimmon operate and give you clear objectives. You will need to be adaptable and strong in your management approach with a consistent, friendly and understanding approach to customers’ points of view whilst protecting the interests of the business.

If This Sounds Appealing To You We Will Require

Confident leadership and a positive attitude! This may be through the management of your team including Customer Care Operatives and Co-ordinators, liaison with external offices or in attendance of monthly board meetings. You will be expected to work to our strict standards. It is imperative that you have an understanding of house building, quality control, building regulations, tolerances and problem solving. You will need to provide reports, data and grasp terminology. We may consider Customer Service management professionals from outside of our industry if they can adapt and have the necessary communication and management capability.
What’s in it for you?
A competitive salary and benefits package including a pension, life insurance, company car / car allowance, healthcare and generous bonus. Above all an honest, driven approach which offers the chance to work with some great people!
Persimmon offer flexible working arrangements with the agreement of the Head of Department.
Follow us on Instagram #lovemypersimmonhome
Persimmon are Proud Sponsors of Team GB
No Agencies please - Persimmon will not accept speculative CVs as a means of introduction
’Offers of employment are subject to a satisfactory background check e.g. employment history and criminal record check. These background checks are job specific to certain vacancies within Persimmon’
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Deadline: 26-07-2024

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