Head of Client Services - Fully Remote

☞ IT Bods Ltd

View: 107

Update day: 01-06-2024

Location: Solihull West Midlands Atherstone Kenilworth

Category: Telecommunications Information Technology

Industry: Marketing And Media

Job type: Permanent, full-time

Salary: £70,000 - £75,000 p.a, negotiable

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Job description

Head of Client Services - Fully Remote

One of IT Bods leading clients is urgently recruiting for an experienced Head of Client Services who will develop and maintain existing accounts by presenting new solutions, opportunities and services to clients and convert potential clients into business customers. This is a fully remote role with ideally an immediate start

Key Responsibilities
You will be responsible for ensuring the services are delivered to the correct quality, competency, are aligned with their client’s culture and are driving change at pace. This will be achieved primarily via service reviews, programme and project reviews and client executive meetings.

Working closely with both the organisation and the Clients Senior Leadership teams you will be accountable for identifying value opportunities with clients across the following business areas:

  • Project Management as a Service (PMaaS)
  • Project Management Office as a Service (PMOaaS)
  • Portfolio Dashboards & Management Information
  • Technical Solutions
  • Business & IT Consultancy

Essential Skills

  • 5+ years Client Services experience in a B2B environment ideally within IT Consultancy or IT Professional Services
  • Strong experience dealing with C-Board level and Senior Directors and be able to communicate clearly and succinctly at this level
  • Strong working knowledge of Professional Service Contracts, Statement of Works and forming proposals
  • Strong interpersonal skills including positioning value, stakeholder management and influencing
  • Exceptional presentation skills to articulate problems, solutions and value which addresses clients’ needs
  • Good understanding of IT and IT systems and how these can help achieve business outcomes
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands
  • Ability to establish & maintain a high level of customer trust and confidence
  • Experience of designing & facilitating workshops for client
  • Excellent oral & written communications skills and experience interacting with both business and IT at all levels
  • Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture"

Desirable Skills

  • Degree level education or equivalent
  • Membership to a professional organisation (e.g., APM (RPP) / PMI / BCS)
  • Experience of contract negotiation and vendor/supplier management
  • Microsoft Project, Visio, MS Excel, SharePoint, and the other Office 365 tools
  • Experience of delivering presentations to customers and partners in both pre-sales and delivery phases of the project

If you are interested in hearing more about the Fully Remote Head of Client Services offering up to £75k + benefits, please click on the link to apply

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Deadline: 16-07-2024

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