Head of Bus Performance Manangement

Salary / Band: Up to £75,000 per annum, plus benefits

Location: Palestra, Southwark, London

Our iconic bus network carries over 6 million people a day, with 9,000 buses operating on over 600 routes. Our London Bus contracts are worth up to £2bn a year, and standalone initiatives such as safety improvements are multi-million-pound projects.

A Head of Bus Performance Management is required to lead performance management and evaluation of high-quality bus network services through the analysis of performance data, network-wide initiatives, development of policies, stakeholder relationships, engagement and effective management of bus operators. You will also lead on the planning strategy for service disruption management.

This is a critical role in the Bus Operations Senior Management Team, with key interfaces including senior leaders across TfL, Bus Operator directors, and a range of other external stakeholders including City Hall, the trade union and academics.

Accountabilities

• Accountable for managing Bus Operating Companies and Operators against the delivery expectations set out in TfL negotiated contracts and customer expectations, measured against performance targets
• Accountable for the strategic direction of performance management including setting and measuring bus operating companies against key performance indicators on a route and portfolio level and directly interfacing with bus operators
• Accountable for negotiating with bus operating companies to improve performance and setting strategies internally and with transport partners to support initiatives to achieve this
• Accountable for utilising performance data to monitor and evaluate network-wide bus performance, and develop and implement improvement and risk mitigation strategies including where necessary mid-contract service changes
• Accountable for implementing strategies to ensure optimum service levels continue to be provided
• Lead identification of bus and road layout infrastructure requirements to support effective implementation of bus services
• Client the provision of bus infrastructure to ensure bus services are adequately supported by modern stops, shelters, stations and driver facilities
• Lead identification of operational changes required to support revised bus services including route risk assessments and the management of route tests
• Champion the effective operation of buses services within the TfL business community to soften or offset road and cycle schemes impacts on bus service reliability, speed variability and patronage
• Accountable for ensuring effective plans and strategies are in place to manage bus reliability issues
• Accountable for maximising efficiencies on the network, minimising disruption by engaging effectively with stakeholders and acting as client internally to remove barriers to operator performance
• Accountable for influencing the bus contract negotiation strategy for TfL, to ensure this is achievable and delivering the best value for money and service
• In conjunction with Surface Safety team ensure all service changes and decisions are made minimising safety risks
• Accountable for Leading developing and managing their team to drive performance

Knowledge, Skills and Experience

Knowledge

• Thorough knowledge of how transport planning systems in particular related to London Bus network work and the contracting model used in London
• Thorough understanding of how to interpret Transport network data and analyse business performance at a strategic level to develop strategies for improvement and mitigation of risk and disruption
• An in-depth understanding of London Buses service planning criteria and cost-benefit analysis.
• Knowledge of passenger needs across London
• Knowledge of political landscape across London

Skills

• Strong commercial acumen - ability to develop commercial strategies and negotiate value for money with other commercial organisations
• Strong sense of customer service - ability to deliver and prioritise within a wide range of customer needs
• Strong negotiating and communication skills to progress policy initiatives and translate these into measurable performance improvements
• Strong people management skills and ability to work with and through a diverse range of multidisciplinary staff and stakeholders to deliver results
• Ability to analyse data and think logically and translate these into effective strategies for improvements
• Strong presentation skills and ability to present logically and articulately to all levels including Board

Experience

• Proven ability to achieve results through negotiating with others
• Experience of leading multidisciplinary teams within a large complex unionised matrix environment
• Experience of working within and through contracted services to deliver results
• Experience of performance management and setting strategies for evaluating performance within the transport industry
• Experience of working commercially and balancing requirements of customers with requirement to deliver efficiencies and value for money

Equality and Diversity

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, ethnicity, gender, sexual orientation, age or disability status.

On this recruitment campaign, as part of TfL’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and covering letters that could cause discrimination.

Application Process

Please apply using your CV and a covering letter. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.

The closing date for applications is 23:59 on Sunday 20th February 2022 @ 23:59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme

• Free travel for you on the TfL network

• A 75% discount on National Rail Season Ticket and interest free loan

• 29/30 days annual leave plus public and bank holidays (delete one)

• Private healthcare discounted scheme (optional)

• Tax-efficient cycle-to-work programme

• Retail, health, leisure and travel offers

• Discounted Eurostar travel