Guest Services Manager (Live in available)

☞ New Forest Collection

View: 103

Update day: 01-06-2024

Location: Ringwood South West

Category: Other

Industry: Restaurants

Position: Mid-Senior level

Job type: Full-time

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Job content

We currently have an exciting opportunity for a Guest Services Managerto join our team based within our collection.Joining us on a full time, permanent basis you will receive a competitive salary, based on experiernce, plus service charge.At New Forest Collection our purpose is to enrich the lives of those within our community by providing the best New Forest Hospitality. Our vision is realised through creating a warm, sincere environment where everyone can connect, be creative and thrive. Our venues are beautifully individual, each with a unique story that makes us more than ordinary and enables us to provide truly magical experiences for our guests that are enhanced and matched to our surroundings.As a collection of hotels, we provide our teams with the opportunity to work across our venues giving everyone the chance to develop themselves both professionally and personally. All we ask is that our people have the right mind-set which is highlighted in our core values:Be BRAVE, take ownershipCollaborate together as a TEAMDevelop, NURTURE and careBe OPEN and communicate honestlyBenefits of joining us as our Guest ServicesManager:
  • 28 days holiday per year, plus a duvet day on your birthday (contracted roles only)
  • Stylish uniform provided
  • Fantastic career development and training opportunities
  • Free staff parking
  • Other benefits including perk box, private healthcare discounts, staff loyalty card, active social committee, discounts at our sister resort in Cyprus
As our Guest Services Manager,you will ensure that reception is running smoothly at all times and that guests booked into the hotel are catered for and requests are promptly dealt with. You will organise the cleaning of bedrooms and public areas in accordance with Hotel standards. Our Front of House Manager will also rota staff according to the level of business to ensure staffing levels fit with the business needs and hotel KPI’s.Responsibilities of our Guest Services Manager:
  • Training all new staff on reception
  • Responding to guest reviews on TripAdvisor and Booking.com, communicating anything urgent to the General Manager
  • Ensuring all visitors are signed in and out of the hotel
  • Ensuring all maintenance is reported in all rooms
  • Balancing night audit/shift reports at the end of every shift
  • Ensuring all rooms/public areas are cleaned and tidied correctly
  • Carrying out room checks with assistance from the maintenance team to make sure that all appliances are working
  • Ensuring all new staff receive adequate training and sign off the training plans
  • Ensuring a safe environment for staff and guests
Qualifications & Experience of our Guest ServicesManager:
  • Minimum GCSE (or equivalent qualification), grade ‘C’ or above in Maths and English
  • Extensive knowledge and understanding of Microsoft Excel, Word and Outlook
  • A good, confident telephone manner
  • A willing team player with a flexible working attitude
  • A practical and confident approach to problem solving
  • An organised individual who is happy to work on own initiative
Are you the one?Do you have the skills and experience and want to join a community who take conscious actions, with natural spirit and are story tellers, creating enriching experiences for our guests? Then click apply today! We’d love to hear from you.Our venues are remote in location – we ask that before you apply you make yourself familiar with the location and have an understanding of how you might travel to us, please note public transport links are limited and our shift patterns vary.Due to the high volume of applicants that we receive, we are not able to get back to every candidate. Therefore, if you have not heard from us within 2 weeks of submitting your application, please assume you have been unsuccessful on this occasion.
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Deadline: 16-07-2024

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