Guest Service Supervisor

☞ Hampton by Hilton

View: 107

Update day: 01-06-2024

Location: Birmingham West Midlands

Category: PG / PB / Reception Restaurant / Hotel / Tourism Serving / Cleaner / Maids

Industry: Hotel Travel Accommodation

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Job content

Job Description


About Hampton by Hilton

High-quality accommodations and amenities, such as complimentary Wi-Fi, free hot breakfast, digital key and On The RunTM breakfast bags, contribute to Hampton by Hilton ranking as a leader in its segment. Hampton by Hilton Team Members deliver friendly, authentic, caring and thoughtful service defined as ’Hamptonality’. Each Hampton by Hilton hotel offers complete satisfaction with the 100% Hampton Guarantee®. For more information about Hampton by Hilton, visit www.hampton.com or news.hampton.com, and connect on Facebook, Twitter, YouTube and Instagram.

What are we looking for?

Hamptonality. We make Hamptonality our own. We bring our own individual strengths and irresistible personalities to work. We find our own ways to deliver on our brand values. It’s a FACT that the world needs more people who are friendly, authentic, caringand thoughtful.


What will I be doing?
As a Guest Service Supervisor, you will oversee the Guest Service Team, providing services for Guests to contribute to an overall exceptional experience from check-in through check-out, food & drink orders, general hotel services & audits, as required. A Guest Service Supervisor truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards...
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure drinks orders & food orders are taken properly & served to standards
  • Assist in Kitchen as and when required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

What are we looking for?

Guest Service Supervisors serving Hampton by Hilton Birmingham Jewellery Quarter are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, we’re looking for the attitude, behaviours, skills, and values that follow...
  • Previous experience in a combination of areas, such as hotel reception, food & beverage & kitchen
  • Friendly, authentic, caring & thoughtful attitude and super communication skills
  • Commitment to delivering a exceptional level of service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency

What will it be like to work for Hilton?

Our teams deliver exceptional hospitality experiences to our Guests every day & their contributions are at the core of our success. We’re committed to helping our teams ’Thrive@Hilton’, to ensure we’re our best self, every day.

Salary - £10 per hour + Hilton perks & benefits programme

Our benefit programmes help to build a strong foundation to achieve this...

  • Retirement plan, life assurance, healthcare cash plan, dental insurance & eye care
  • Childcare vouchers, CMP & CAP, AXA employee assistance programme
  • Team member room rates globally, perks at work package
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Deadline: 16-07-2024

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