Guest Relations Officer

☞ Carnoustie Golf Links

View: 103

Update day: 17-05-2024

Location: Carnoustie Scotland

Category: Consulting / Customer Service Part-time

Industry:

Job type: Full-time, Part-time, Temporary contract

Salary: £9.50 - £10.42 an hour

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Job content

An exciting opportunity as a Seasonal Guest Relations Officer has become available to join the team at Carnoustie Golf Links, as part of the Guest Relations team of our prestigious golf course.

This role is a seasonal position, ending 31stOctober 2023. During this time, the successful applicant will work up to 40 hours a week at £9.50-£10.42 per hour. Full-time and part-time positions available. In this role, evening and weekend work will be expected throughout your employment.

Working under the Head of Customer Experience and the Guest Relations Supervisor, the normal duties of this role may include, but are not limited to:

Guest Services

  • Answering & forwarding telephone calls
  • Receiving and distributing post and parcels
  • Share local knowledge of other tourist destinations and give directions
  • Manage general enquiries using knowledge of our courses, facilities and local amenities
  • Meet & Greet; direct foot traffic as appropriate and assist with arrival/departure process of visitors
  • Checking in all visiting golfers
  • General reception duties direct visitors with appointments to relevant person and/or meeting room, monitor logbook, keep atrium clean and tidy
  • Organise golf rental good as requested
  • Liaise with Caddie Master in relation to all aspects of the caddies role
  • Prepare and print pin sheets for Championship & Buddon Courses

    Season Ticket Holder Services

  • Assist with all aspects of Season Ticket Holder Bookings
  • Maintain and update all Season Ticket Holder Information
  • Process new Season Ticket Holders
  • Send/receive emails

Why work with us?

  • 3 Course 7 Day Season Ticket (if your contract of employment is more than 6 months long)
  • Staff Discounts in The Professional Shop and Rookery Restaurant
  • National HR Cherries Awards Employer of Choice Finalist 2022
  • Chamber of Commerce Future Skills Finalist 2022
  • Interdepartmental Catchups with our CEO
  • Information campaigns on various topics (including LGBTQ+, mental health, menopause, stress and burnout prevention and mens and womens health)
  • Staff Social Committee, events, initiatives and incentives
  • Training and Development opportunities
  • A human being organisation that values and respects all employees

At Carnoustie, we pride ourselves on being a world leading golf destination, holding our values of Authenticity, Inclusivity, Sustainability and Innovation and Development at the heart of all that we achieve. Joining our team would mean upholding these values in all aspects of working life, striving to enhance our customer experience is every way possible.

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Deadline: 01-07-2024

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