German Speaking Ecommerce Customer Service Advisor (FT)
View: 101
Update day: 21-05-2024
Location: Warrington North West
Category: IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service Sales Merchandising / Purchasing / Supply Chain
Industry:
Job type: Full-time
Salary: Up to £27,000 a year
Job content
Location: Woolston, Warrington, WA1 4RW – role is based from their site in Woolston Monday to Friday
Salary: £27,000 + plus 33 days holiday, Life Assurance, pension, and other great Company benefits.
- Fluent in English and German - speaking, reading, and writing.
Role & Responsibilities:
- Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat, and telephone for their German, online channels.
- Resolving customer queries received through our client’s European eBay, Amazon, and e-commerce webshops.
- Resolving and processing returns, exchanges, and discrepancies in a timely manner.
- Communicate with couriers with outbound/lost/damaged in-transit shipments.
- Coordinate orders on internal/external systems.
- Coordinate with external e-commerce partners.
Attributes:
- Fluent in German as well as English.
- Computer Skills - Microsoft Outlook and Excel, Zendesk, eBay, and Amazon Seller Central experience desired but not essential.
- Excellent customer service skills.
- Excellent attention to detail.
- Ability to prioritize, multitask and react quickly to urgent inquiries.
- Ability to communicate well with all internal departments.
- Professional email and telephone manner.
- Confidence to speak to a wide range of customers.
- An interest or knowledge of vehicle car parts is desired.
- Technical experience with e-commerce platforms (desired but not essential).
Together with their generous rewards and structured approach to training and development, our client offers real job security and every opportunity to progress. So if you looking for a career, please apply online.
- Industry-leading package.
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
- Pension Scheme & Life Assurance.
- company vehicle purchase scheme.
- Discount on Service, Bodyshop, and Parts.
- 1 day each year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to the Perks at Work discount website.
Please only apply for this role if you are fine to travel to Woolston, Warrington, Monday to Friday, there is no option for home working for this role. So candidates will need to drive or get to the site on public transport.
Deadline: 05-07-2024
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