Position: Executive
Job type: Full-time
Job content
Want to be part of our exciting new chapter at Red Mist Leisure, supporting in our accelerated growth and development from this year? We are looking for an experienced General Manager to join our management team. At Red Mist Leisure we want to deliver the best for our customers and continually exceed their expectations. We strive to be market leaders and achieving this is dependent on the quality of our products, services and our team.We recognise that customers have a choice where they spend their dining income, but by offering consistently great dining experiences, we will thereby retain and expand our customer base through the strength of our reputation and become first choice in our customer’s eyes. We are looking for a General Manager to manage our team at The Wellington Arms . The role will be expected to achieve exceptional operational standards, high levels of customer satisfaction and to meet or exceed the budgeted commercial expectations of the pub. It is a position that requires a capable leader with significant and relevant food & beverage and rooms experience. The role requires someone who can motivate an extensive management, front of house, function and kitchen team, delivering excellent customer service and achieve impeccable standards in all aspects of the operation. In this role you will work closely with the Operations Director at Red Mist Leisure ensuring the financial success of the pub as well as have overall responsibility for all areas operationally. Package Annual salary of £40,000 to £45,000 per annumAnnual bonus based on agreed criteria and targeted results, paid annuallyShare of gratuities circa £4,000 per annum, paid monthly Your role Exceeding customers’ expectations to achieve exceptional customer satisfaction results in all areas of the operation.Retain, motivate and manage all staff providing the necessary training, development and guidance to maximise employee job satisfaction and team moraleTo lead from the front, setting the correct precedent for other managers and staffEngagement with the local community to develop trade, improve the reputation of the pub and to ensure the pub is an essential pillar in the communityTo have strong commercial awareness, understanding business trends within the pub industryTo comply with all company human resources procedures and to ensure all staff are fully inducted to the company at the time of joining.To complete weekly payroll, takings and banking requirements in an accurate and timely manner, adhering to the clear company cash handling, storage and banking procedures.To manage and maintain exceptional standards of cleanliness around all areasUnderstanding and involvement in unit and company marketing activitiesSuccessful organisation and management of functions, supporting the Events Sales Manager to deliver additional revenue and progress this growing side of the businessSuccessful delivery of the letting room operation, supporting the Accommodations Manager, ensuring that high standards are achieved, and commercial results are maximised Operational responsibilitiesTo improve and maintain the highest possible standards of operation including, taking ownership of the running of the pub, using your initiative to make daily operational decisions, managing staff and implementing new procedures where necessaryCommunicating with customers regarding complaints in an assertive, pleasant and professional manner to ensure that the situation is resolved to the complete satisfaction of the customerMonitoring and improving our standards of the operation. Helping to standardise the way we serve, clear and expose all sales opportunities with our customers.To manage and maintain all company health and safety policies and procedures Commercial responsibilitiesTo understand the annual pub budget and who is responsible for controlling each cost lineRecognise the importance of maximising sales and controlling costs.Managing labour costs through accurate and controlled scheduling of staff and by reacting to increased or decreased customer demand by adjusting staff numbersTo work closely with the Head and Sous Chef to monitor and manage food wastage and gross profit margin by costing menus and pricing sensibly and fairlySupporting the Deputy Manager in the management of liquor at the pub to ensure stock holding and rotation is efficient, wastage is minimised and the budgeted liquor gross profit margin is achievedUnderstanding, management and effective training of the company operating systems for electronic purchasing, payroll, bookings, table reservations, HR, recruitment, stock control and reportingTo maximise the profits of the pub. Create and introduce new ideas to gain sales, reduce costs and improve our conversion from sales to profitTo attend monthly financial reviews and present the pub accounts with understanding and knowledge and when necessary interact with the head office accounts team to resolve financial queries. What we are looking forA strong leader who is personable, energetic and capable of managing and motivating an extensive front of house, kitchen, rooms and functions team to deliver excellent customer service and achieve impeccable standards in all aspects of the operationTo have a passion for food. We love food and so do our customers.Totally customer focused. We must always strive to please them and exceed their expectationsHonest, dedicated and hard workingSales drivenStrong commercial knowledge and awarenessTo be highly organised and to be able to take accountabilityImmaculately presented with superb interpersonal and customer service skills.Ambition and drive. We want our Managers to have flair, ambition and the will to succeed and overcome challengesFun, confident and enthusiastic personality who takes real pride in achieving exceptional customer service results.Attention to detail. Always keeping an eye out to make sure that all is in place.Proficient in IT with an understanding of spread sheets, word processing and social media Our support to youSupport, training and development to improve your competency and skills in the role and to aid towards progression opportunities in the futureCompetitive salaryMonthly & annual ‘Shining Star’ nominations and awards25% discount on food and drink in all Red Mist Leisure pubs for up to 4 peopleAccess to Perkbox, offering staff discounts on high street brandsBe part of our charity days and eventsGuaranteed Christmas day off3% Pension contributionRefer a friend scheme This job was originally posted as
Deadline: 26-07-2024
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