General Manager

Job content

Increase overall Driver Efficiency of the Depot to ensure overall business level profit and KPIs are achieved.

Makes sure Arriva’s work activities are done safely. As the accountable manager and duty holder, ensures the effective implementation of UK Bus Safety Standards in connection to the work activities within their area of management control. Always acts with the aim of eradicating unsafe behaviours in connection to work activities and delivering safety standards that exceed legal compliance.

Deliver a consistently reliable, punctual and safe service which exceeds customer expectations

Deliver and improve overall Operational Total Cost (£), EBIT% and service delivery KPIs, by ensuring the effective cascade of the depot priorities, their KPIs/targets and by supporting/reinforcing the daily disciplines of Layered Accountability / root cause problem solving throughout the depot

Be a leader in the depot with a clear vision to enhance staff engagement, ensuring clearly defined plans, processes and levels of accountability

Ensures an effective people plan is in place and managed by Operations to ensure optimum use of resources - right people, right time, right cost

Supports the development and deployment of strategic plans within the Depot and in support of the Area / UK Bus

Leads from the front to ensure Transformation activity is developed, planned, executed and embedded within the Depot, developing both their teams and their own capabilities in Business Excellence techniques in order to deliver effective performance, people and processes to the BE Maturity Model requirements

Be aware of and contribute to the broader commercial environment, taking a key role in Network Development.

Constantly review and monitor all costs within your remit to ensure achievement and ongoing improvement of budgetary targets

As Transport Manager of the operation ensure the correct usage, recording and maintenance of all Company documentation to ensure a visible, clear, concise audit trail is achieved to fulfil company and local statutory obligations regarding working time legislation, operator licensing, quality and health & safety

Manage the local trade union relationships

Undertake any other duties as can reasonably be associated with the role of General Manager

Maintains high environmental standards in relation to all work activities and ensures continual improvement of performance in areas such as utility consumption, waste management, air quality and pollution control through monitoring performance, increasing workforce awareness and individual projects e.g. engine idling3-5 years day to day management accountability of an operational facility, with full P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit

Experience of leading, managing, motivating and developing high performing teams (50+ team members)

Background in a customer facing environment, capable of understanding and developing customer satisfaction and managing dispute resolutions

Demonstrable experience in creating a safe and continuously improving working environment - IOSH Managing Safely or equivalent safety management accreditation

Capable of translating the Depots Strategic and Annual deliverables in to effective and translateable plans, driving the execution relentlessly through strong governance and a "go & see" approach which ensures sustainable change

Experience of working in partnership with Trade Union representative

Proficient IT Skills

Well developed Commercial and customer awareness

Effective with written and verbal communications

Well-developed organisational, negotiating, decision- making, analytical and leadership skills

Holder of Manager CPC or equivalent (or willing to obtain)

Excellent interpersonal, leadership, influencing and planning skills

Excellent analytical and numerical skills

Acts as Change Agent, making balanced yet brave decisions that change the status quo and enhance the business

Is a Value Creator, constantly innovating and implementing, to drive operational excellence and achive commercial value

A Communicator who cuts through complexity, shares information in a timely, clear and focused way, engaging at all levels internally and externally

A Talent Developer who has a magnetism that inspires the Operations Team, builds on their strengths and contributions, identifying and developing the potential of others

Their Strength of Character ensures a straightforward, authentic and resilient approach. Uses self awareness and empathy to respond to people and situations effectively

At Arriva we acknowledge the importance of our people’s diverse experiences, talents, and cultures. Embracing diversity and inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.