GAPS Service Advisor

☞ The Automobile Association

View: 106

Update day: 07-05-2024

Location: Oldbury West Midlands

Category: Consulting / Customer Service IT - Software

Industry: Marketing Advertising Insurance Financial Services

Position: Associate

Job type: Full-time

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Job content

Company Description

Role: GAPS Service Advisor
Location: Oldbury
Grade: L8H
Salary: Prorated £11,999
This role is a 12 month fix term contract. We are looking for a candidate who can work part time, 18 hours per week.
This is not a a full time permanent position.
This is the job
The AA utilises a network of external suppliers to support the National Road Operation. The AA Contractor Management Team forms a central support function responsible for delivering exceptional customer service through third party suppliers. The GAP (Garage Auto Payments) Team as part of AACM provide specialist support to all garage contractors with reference to ensuring that the correct payment methods are in place and monitored closely and to deal directly with any invoice/payment queries.
What will I be doing?
Accountable for the control of the garage spend/authorisation to maintain garaging costs within the £38 million budget Provide support and advice to AACM Area Managers on payments processes and system procedures (e.g. handling jobs, completions etc.) Regularly liaise with AA Senior Management, AA internal contacts, external garage operators and resolve any issues highlighted. Dealing with queries from the Garage Contractors about payments via Telephone, fax, Email, post and EDI (Electronic Data Interchange) systems. Manage and resolve potential system failures, external user queries and ad-hoc queries. Provide support to the AACM administration team when required.
What do I need?

Capability, Knowledge And Experience

Excellent communication skills, both oral and written. Excellent telephone manner essential. Good knowledge and understanding of the garaging network operations Good understanding of the garage network financial structure Ability to work to required deadlines. Good planning, time management and organisation skills Ability to manage own workload and work unsupervised. Self-motivation and commitment. Good attention to detail and the ability to use initiative to solve problems. Work effectively as part of a team. Strong IT skills - familiarity with detailed knowledge of Microsoft Office particularly Microsoft Word, Excel and Outlook The ideal candidate would have experience in using AA Help
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Deadline: 21-06-2024

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