Functional Verification Application Support Manager

Job content

Job Family: Customer Services

Req ID: 322278

About Us

Siemens Digital Industries Software - Where today meets tomorrow.

Let’s make the difference together!

Meet the team - Video (https://www.youtube.com/watch?v=k6mVLaUyO4U)

Siemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Headquartered in Plano, Texas, Siemens Industry Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products.

Siemens has invested heavily in software companies (circa $11 Billion) to become the world leader in the Digital Revolution for Industry. It has a unique position in providing software to manage all four disciples - Mechanical, Electrical, Electronics and Software. Also, working with a sister Siemens company, can provide all the control electronics and drives to provide a complete factory automation solution.

We offer a role with responsibility, independence, and requiring proactive contribution. We foster a teamwork culture with room and support for individual development

Please visit https: https://www.siemens.com/plm .

About The Role

This role will be based on a Hybrid/Remote working basis and we are fully supportive of flexible working arrangements.

As a Functional Verification Application Support Manager, you lead a team of fifteen Application Support Engineers. Whilst being Responsible for EMEA Customer base. Lead as the Functional Verification product champion and being responsible for escalations, interfacing with Product Management Team, R&D and Customer Care Team

Area of Responsibility

• Managing a team of highly skilled technical support members, to ensure successful operation of the Siemens Functional Verification product suite
• Leading and Managing the following teams / functions: Incident Management, Problem Management and Change & Release Management
• Continually improving our Support team to deliver best in class Services, which will ultimately drive customer satisfaction (CSAT).
• Allocating & Managing workload and schedule for team across EMEA time zones.
• Providing an interface between his technical team and Siemens Industry Software Customers, Partners, and distributors.
• Create, monitor, and measure annual objectives in line with the corporate guidelines
• Motivate, Coach, Mentor and develop the team.
• Providing team with achievable measurable objectives which are in line with corporate direction
• Measuring customer SLAs against targets, with a goal of continuous improvement
• Looking for opportunities to optimized productivity and efficiency while maintaining a high level of customer service
• Respond, mediate, and resolve to satisfaction Siemens Industry Software customer escalations
• Developing modifying and execute company policies
  

Your Qualifications & Experience

• Ability to manage workload priorities and handling multiple tasks simultaneously
• Fluent in English is essential
• Experience in and broad knowledge of Functional Verification technology and methodologies, in particular Questa platform preferred
• Hands-on experience in testbench and RTL languages (UVM, SV, Verilog, VHDL) is a must. Broad understanding of ASIC design flows desired
• The ability to successfully implement KPI’s
• Able to create a forward-thinking team, being proactive wherever possible.
• Motivate and inspire a team to meet a common set of goals and objectives.
• Committed to building a strong team with clear succession plans
• Has a solid understanding of our current processes and procedures
• Able to execute on these processes and procedures to deliver best in class technical Support
• Service Level adherence
• Excellent communicator:
• Confident and authoritative when meeting Partners and Customers.
• Can demonstrate sound time management skills with the ability to work on several tasks at one time
  

Working at Siemens Software

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you’d expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality.

Siemens. Making real what matters

If you want to make a difference - make it with us

WORKING

Organization: Digital Industries

Company: Siemens Electronic Design Automation Ltd

Experience Level: Experienced Professional

Job Type: Full-time