Front Office Manager

Job content

We are currently looking for Front Office Manager to join a fast pace dynamic team. We are search for suitable candidates who is looking to grow their career in Hospitality, who enjoys providing excellent Customer Service.

Crowne Plaza London Ealing in London (Ealing), you’ll be close to University of West London and Wembley Stadium. This 4-star, 139-bedroom hotel close proximity of SSE Arena, Wembley and Griffin Park Stadium.

You will oversee the Front Office & Nights Teams - the main connection between the Guest, the hotel, and the various hotel departments. As Front Office Manager you will be responsible for managing the first impressions of our Guests and deliver high standards of services to all hotel guests and drive profit from the business focusing on quality.

This position would suit someone who has a passion to work, is self-motivated and enjoys working with people. In addition to this you will also undertake a number of management duties including recruitment, staff scheduling and payroll, as well as managing & undertaking Manager on Duty shifts.

Your role will also include:

• Oversee the entire Front Office operation in absence of Management
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Maintain good communication and working relationships with all hotel departments
• Manage staff performance issues in compliance with company policies and procedures
• Train and develop the Front Office team
• Team Player
• Excellent Customer Service Skills

What are we looking for?

• Hands on approach
• Previous supervisory experience in Front Office within the hotel sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Excellent leadership, interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Knowledge of commercial business, especially as it relates to hotel management
• Experience with the Opera system

The company offers a variety of employee benefits. The benefit scheme includes, a personal pension option, employee discount programmes as a member and various employee recognition schemes. Continuous learning and development are paramount to the hotel.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Reference ID: CPE FOM 07/21

Job Types: Full-time, Permanent

Salary: £26,000.00 per year

Benefits:

• Company pension
• Employee discount
• Flexible schedule
• On-site parking
• Sick pay

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift
• Overtime
• Weekends

COVID-19 considerations:
All guests and team members are required to wear masks in all public areas. All areas are sanitised regularly.

Work remotely:

• No