Front of House Team Leader

Staycity Groupis Europe’s premier Aparthotel provider, boasting 24 fantastic properties across the continent.

We operate under two distinct brands:

Staycity Aparthotels – A home away from home, where the guest can unwind in comfortable and spacious surroundings and enjoy best-in-class guest service from our team.

Wilde by Staycity – A premium lifestyle aparthotel concept with exceptional locations for leisure guests, and even better guest experiences delivered by our world-class teams.

We are on an upward trajectory, with an average of 10 new aparthotels opening annually. At this growth rate, there will be ample opportunity to progress your career with us.

At Staycity, we passionate about people – our guests and our team. We are seeking likeminded individuals to help us maintain and improve our best-in-class guest experience.

Wilde by Staycity St. Peters Square Manchester is currently recruiting a Reception Team Leader to lead our talented Reception & Food and Beverage team.

What you can do for us

• Ensure the smooth running of the front desk, breakfast, and bar area on a daily basis, liaising between the guest and all departments.
• Welcome all guests to the hotel in a friendly manner in conjunction with SOP.
• Monitor and action feedback received through guest satisfaction survey, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued.
• Supervise department employees ensuring the correct standards and methods of service are maintained as stated.
• To anticipate and rectify problems to ensure the guests wellbeing and satisfaction within the hotel.
• Manage and motivate a team of direct reports on a daily basis, deputizing in the absence of the Assistant Front Office Manager and Front Office Manager.
• Maintain our best-in-class guest experience through training and motivation.
• Make us better – bring suggestions for improvements to the Front Office Manager.

What you’ll need

• Attention to detail and ability to self-organize.
• Ability to manage teams.
• Ability to communicate with all members of the team and guests.
• Previous hotel/hospitality management experience in a similar standard of property.
• Strong written and verbal English.
• A passion for delivering the best possible guest experience.

What we can do for you

• Offer competitive rates of pay with incentives.
• Work with you to ensure continuous personal and professional development.
• Offer opportunities to partake in in-house initiatives to develop your career.
• Work around your family, educational or recreational commitments wherever possible.
• Help you settle in – up to a week of accommodation if relocating for the role – looked after by us. (Subject to availability)
• Offer excellent discounts in all our properties for you, your family and friends – starting from €35 per night and a 50% discount on F&B.
• Opportunities to progress in your career as they arise with some of the best internal promotion stats in the industry.
• Complimentary use of gym facilities at the property where available for you and your partner.