Front of House Manager

Job content

At the heart of BB4 is family and like a family, we are growing! The growth of our group is creating exciting and fresh opportunities to work for a family run business, in Kent. BB4 are an innovative group seeking talented people who can bring passion and enthusiasm to our teams!

The Ferry House is a 4* pub, 1 AA Rosette restaurant and wedding venue, with accommodation for 70+.

We are seeking an experienced Front of House Manager to join our team; you will be fully responsible for the department in this hands-on role. If you do not have managerial experience, full training programmes are available for the right candidate.

You will lead your team by example, motivating and inspire your team to deliver the highest possible levels of service & standards whilst being personable and engaging.

Your main goal will be to support the team to deliver excellent service, doing whatever it takes to do so, be it a wedding day, dinner service or a wake.

As Front of House Manager, you will identify all opportunities to maximise sales whilst enhancing the guest experience and ensure the team do the same. You will be incredibly organised and encourage strong working relationships between all departments.

The Team at the Ferry house is around 55 currently but this will expand as we grow our business and as we head into summer months. The FOH team depends on seasonality but is around 8 full time and between 10-15 part time/ casuals as well as 2 supervisors.

Working Hours – We appreciate you having quality family time and a life outside of work and we will do our best to support this, and therefore we offer you...

4 Day working week

Only 1 weekend shift required per week.

40 hours per week.

5 days off over Christmas including Christmas and boxing day

22.5 days annual leave.

Responsibilities

· With the Support of your Supervisors, support and motivate your team, ensuring they are happy in their work, motivated, supported, organised, challenged, and enabled in every way to provide an excellent customer experience, through regular 1-2-1’s and on the job training.

· Organise FOH department (rotas, holiday allocations, stock take, cellar Management etc) and liaise weekly with the Head of Operations to ensure FOH are operating successfully

· You will be focused on your department’s goals as part of our business strategy, which you will be actively involved in at a management level with the owners, and responsible for delivering to and involving your team on a daily basis

· Work with suppliers to build relationships, get the best prices and ensure our training needs are met.

· Recruiting and training staff in conjunction with the management team.

· Working closely with the Head of Operations to set, and smash targets and enable your team to do the same

What we can offer in return:

· 40% Discount on Rooms & Dining

· 40% off in house Massages

· Free Parking

· Free staff lunch

· Company Pension

· A banging staff party

· Birthday Voucher

· 5 days off over Christmas including Christmas and boxing day

If you would like to join a company that offers career development and will listen to your ideas then we would love to hear from you! We are looking for someone who will share our values and enjoy our culture - treating their team members well, inspiring them, motivating them and above all looking out for them. We treat our team like family and achieve great success together as a result.

You will work in a good quality environment, not only FOH but BOH too, with all the tools you need to support your success in your role. Staff rec room, staff showers & kitchen are also all available to you to use.

Qualifications

Hospitality Management: 1 year (Required)