Practice Manager – Medivet Redruth – Monument Vets

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About UsWe’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry.We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work.Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres.We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.The RoleWe are seeking an experienced people manager. Whether this is from a clinical industry or a strong retail background.The role will cover a large practice with a substantial turnover, you will work with the overall leadership team in practice and have accountability in partnership with the Lead Vet.This is a multi-site role looking after Redruth, Camborne, and assisting the team in St Ives.Key AccountabilitiesOversee day-to-day operations of the practice.Ensure high standards of veterinary care and client service.Manage staffing requirements, including recruitment, training, and development. Oversee financial management, including budgeting, reporting, and analysis.Ensure compliance with relevant laws, regulations, and professional standards.Foster a positive working environment and maintain staff morale.Act as the main point of contact between veterinarians, staff, and clients.Implement marketing and outreach programs to promote the practice.Skills And ExperienceThe ideal candidate would be able to articulate the following:Operational Excellence: Knowledge of daily operations, including appointment scheduling, billing, and inventory management.Financial Acumen: Ability to manage budgets, forecast needs, and understand financial statements.HR Skills: Familiarity with hiring, training, performance evaluations, and handling staff issues.Technology Proficiency: Familiarity with practice management software and basic IT troubleshooting.Compliance Knowledge: Awareness of veterinary medicine regulations, standards, and best practices.Customer Service: Ability to ensure a high standard of client service and handle complaints professionally.Communication: Strong interpersonal and communication skills to deal with staff, veterinarians, and clients.Strategic Planning: Ability to align the practice’s operations with its mission and vision.The BranchAt Monument Vets, we believe that your furry friend deserves the best care. With over 50 years of experience and a patient-focused approach, we provide top-notch veterinary services at our Redruth and Camborne locations. Our compassionate and innovative team of vets, nurses, and support staff creates a welcoming environment for all your pet’s needs, from preventive care to more complex procedures. We treat all pets like family and prioritise their comfort, health, and well-being. By working closely with clients, we personalise our care to meet the unique needs of each pet patient. With our well-equipped clinic, we are able to provide a wide range of services, eliminating the need for referral to specialists. This allows us to build long-lasting relationships with our clients and ensure seamless care for your pet.Apply