Litigation Customer Consultant

our Worthing office on 6th September 2021!

What you’ll be doing

The Customer Consultant role is 100% telephone based in a call centre and involves speaking to
customers who are in different financial positions on a daily basis.

Key responsibilities include:

• Handling outbound and inbound calls from our customers – you will take on average 3-4

• Speaking to our customers, assessing their situation and coming up with a tailored solution

• Writing up call notes and setting up payment plans in our internal system
• Working to targets and KPIs

This is a fantastic role for someone who is looking to progress their career in customer service and
you will have the opportunity to positively impact customers lives and make a real difference which
is really rewarding.

When you join, you will work on a weekly rotating shift pattern between the hours of 8am-8pm plus
one in three Saturday mornings.

What we need from you

We are looking for people who are enthusiastic, have excellent communication skills, excellent
customer focus, are driven and self-motivated and have a good attitude.

Whilst some customer service experience within a busy environment is desirable, it is not essential,
as we offer a 5 week comprehensive training program and opportunities to develop your knowledge,
skills and experience.

Please note that you need to be over 18 and we are unfortunately unable to accommodate any
holiday during the first 5 weeks training period.

The fun facts

Our Litigation Customer Consultants play the most important part in accomplishing our mission
which is to deliver pathways to economic freedom for our customers. We recognise that it’s their
amazing efforts, hard work and dedication that sets us apart from the rest, so we offer a highly
competitive salary and benefits package, including:

• A competitive starting salary of £19,200-£20,260depending on experience, with the

• Bi-annual salary reviews
• An enhanced holiday allowance – 30 days holiday including all bank holidays and the

Next steps:

If this sounds like you and you have got what it takes, come and join our rapidly expanding company!
We are looking for people to attend Zoom interviews over the coming weeks.

Diversity and inclusion are very important to us at Cabot and we value a multitude of diverse talent
within our business. We want everyone to be themselves at work and encourage a culture that
includes everyone. Our policies ensure that every candidate and employee are treated fairly and with
equal opportunities.

**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to
undergo a basic credit check and criminal background check. Please note that we are unable to
proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have
full right to work in the UK – we are unfortunately unable to offer sponsorship.