EMEA Governance Operations Manager

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Objective Of The Role

• Reduce risk and improve controls across EMEA Payment Operations
• Increase oversight/visibility of identified risks & issues within Payment Operations
• Improve efficiency and quality of reporting and governance processes through automation and regular review
  

Key Responsibilities

• Team management , people development and coaching
• Building your own and the team’s knowledge of systems, processes, and regulatory requirements in order to support operational requirements and work with internal functional partners
• Building and maintenance of key business relationships with Payments leaders, Regulatory Operation s and Controls Managers . Second level stakeholders include Technology , Risk & Compliance
• Ownership and quality facilitation of Payments Ops EMEA Governance meeting, through effective collation of information, use of data, identification, assessment, and management of risk. Questioning, root cause analysis and appropriate challenge to reach suitable corrective and preventative outcomes
• OCIR (Operational Continuity in Resolution) co-ordinator for critical services within EMEA Payment Operations. Ownership and quality facilitation of monthly OCIR LOB Governance meeting
• Management of facilitating forums, governance and reporting of the following (this list is not exhaustive)
• Identify, assess, manage and report the impact of business process and regulatory change for clients, products, processes and functions
• Identify control weaknesses across processes and escalate accordingly to establish corrective action plans, communicate status and preventative change updates
• Support internal and external audits
  

Essential Skills

• Inclusivity - Possesses the ability to work on a diverse team and with a diverse range of people
• Work ethic - Self-starter, proactive in taking initiative to improve business processes
• Judgement - Act independently and make proactive recommendations, work under pressure, make decisions at the right time and prioritize effectively. Willing to take advice and escalate when needed.
• Flexible, Adaptable and resilient - Shift gears and work on projects of varying nature with individuals across different regions, levels, functions. Comfortable working in a fast-paced consulting-style, unstructured environment
• Communication and collaboration - Lead meetings and facilitate dialogues with multiple stakeholders and synthesize information to formulate a "story" for Senior Management. Excellent written and verbal communication, supported by strong PowerPoint abilities to create impactful slides
• Stakeholder management - Promotes partnership, encourages collaboration, information sharing and discussion to break down silos. Leverages a flexible style, with the ability to influence in a broad set of circumstances.
  

Preferred Skills

• Analysis and Curiosity - Challenge organization and understand ways of working. Thoughtful, informed and appropriately opinionated
• Data Literacy - Make decision leveraging data to support key messages & maximum effect. Technical and analytical skills, data manipulation (Excel, pivot tables, VLOOKUP, macros)
• Future Focused / Strategic - Look forward to visualize future demands, opportunities and challenges. Understand complex context and issues quickly.
  

Differentiating Skills

• Knowledge of financial products; banking fundamentals and regulatory environment
• Demonstrable Risk and Controls mindset
• Developing policies, procedures, performance outcomes and standards that are aligned to meet all regulatory and controls standards
• Project Management - Ability to effectively manage multiple projects simultaneously, whilst maintaining a high degree of communication and escalation at appropriate juncture. Deep execution experience with a demonstrated ability to meet and enforce deadlines
  

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.