Community Manager

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Who are we?

We opened our first space in Worthing in September 2016. In little over 5 years we have opened 4 more spaces in Hove, Crawley, Chichester and Southampton. Our USP is providing a ‘Community’ working environment, which enables home grown talent to work near home, without the commitment of a lease. Over the last 5 years we have built up a membership base of over 2,000 Sussex based businesses who have used our space in one capacity or another. That could be office space, meeting room use or as a virtual office member. We have hosted in excess of 200 networking events across our spaces to date. Our customer members vary in size of business from start-ups through to established companies.

Who we need:

Freedom Works is looking for a talented individual to join our team to be a Community Manager at our new Creative & Digital Hub in Worthing, this will be our second site in Worthing with a focus on the more creative industries. We are looking for someone who is solutions focused and can get things done!

We have a team designed alliance that highlights attributes that make up a team member at Freedom Works. We are looking for someone that is:

• Respectful
• Confident
• Focused
• Fun
• Ambitious
• Honest
• Positive
• Committed

The Role:

It is the primary responsibility of the Community Manager to ensure that the co-working space runs efficiently for the comfort of all of the members and contacts. Visitors and members should receive a warm welcome and that every opportunity is utilised to encourage the core principles of creative collaboration and community.

Key Responsibilities:

• Responsible for providing a warm welcome to all members, visitors and contacts, representing the Freedom Works brand
• Responsible for ensuring that all visitors and hot deskers are on boarded to the space correctly.
• Responsible for ensuring the space is clean and tidy.
• Responsible for keeping the member community up to date with information be that reactive / informative or proactive updates
• Responsible for answering telephones according to company guidelines, responding to information enquiries accurately, routing calls as appropriate and taking messages.
• Ensuring alarms, locks and security measures are in place at the end of the working day.
• Responsible for ensuring that Health and Safety procedures and processes are followed and any breaches are highlighted to the Head of Operations in particular to Covid-19 guidelines.
• Responsible for responding to and recording all incidents/complaints/issues according to the company Incident Reporting Procedure documented in the Runbook for each site, finding and recording solutions within the agreed timescales.
• Accepting, sorting and processing post and parcels in accordance with company procedure.
• Accepting and signing for deliveries
• Purchasing supplies following the established procedures