First Line Technical Support

☞ Travail Employment Group Ltd

View: 103

Update day: 07-05-2024

Location: Newark-on-Trent East Midlands

Category: Information Technology

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Job content

Fixed term contract (6 month)

Newark

Shifts - 8.5 hours between 6am and 10pm

£22k

Our Newark based client is seeking a technical support candidate to join their team. You will log calls and provide first line technical support to a range of clients.

Duties include:
  • First line technical support for key clients.
  • Logging incidents on CRM and software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Monitor group mailboxes, ensuring all inbound queries received a response within SLA
To be considered for this role the candidate must have fluent written and spoken English. Problem solving and keen attention to detail and the ability to deliver high levels of Customer Service are essential. Some Technical Help Desk / Service Desk experience would be an advantage, but full training will be given to the successful candidate.

Benefits

28 days holiday (incl BH) - Extra day off for birthday - Free Parking - Sick Pay - Wellness Programme - Company Events

To apply for this role please email a copy of your current CV to work@travailemployment.com or call 01636 701702 for more information.
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Deadline: 21-06-2024

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