First Line Support

☞ Corecom Consulting

View: 104

Update day: 23-05-2024

Location: Skipton Yorkshire and the Humber

Category: Administrative / Clerical / Assistant IT - Software Planning / Projects

Industry: Education Administration Programs Security Investigations Public Safety

Position: Entry level

Job type: Full-time

Salary: £20,000 - £20,000

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Job content

First Line Support - Hybrid, Free Parking - Skipton

This is a great opportunity for a confident person who enjoys communicating with different individuals and thrives in a target driven environment.

Corecom Consulting has recently partnered with a well-established, award winning, software company. The successful candidates will work across three flagship products. We are on the lookout for two strong Product Support Advisors who will work towards reducing SLA times by 3 days.

Working as a 1st line support, your roles will involve:

  • Managing incoming telephone and email queries through to resolution
  • Using Salesforce to track and resolve tickets
  • Keeping customers up-to-date with ticket progress
  • Helping people identify and resolve issues

Therefore, if you have any of the following, I would love to speak to you:

  • Problem-solving mindset
  • Excellent communication skills
  • Good listening skills
  • Ability to work effectively in fast paced environments
  • Passion for teamwork
  • GCSE or equivalent – Maths, English and Science

What’s in it for you?

  • Car parking
  • Internal opportunities
  • Hybrid working

This is a great opportunity to work in an environment where no two days are the same!

Applications are closing on the 3rd of March, so apply now to avoid disappointment! Alternatively, you can submit your application to a.pelusi@corecomconsulting.co.uk

“At Corecom, we don’t just accept differences, we celebrate them and thrive on them for the benefit of our employees, our clients and our candidates. Internally, we thrive from our differences and want our employees to be proud to be themselves and proud to be Corecom. Externally, we utilise those differences to help our clients and candidates strive for a more diverse and inclusive world.”

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Deadline: 07-07-2024

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