Finance Transaction Services Manager

The job in a nutshell

Accountable for the management, performance & improvement of the Transaction Services teams. Responsible for driving continuous improvement, automation and efficiency of processes across all these areas & delivering controlled operations:

• Revenue Accounting & receivables – Revenue accounting & reconciliation, Accounts Receivable management & collection

• Hotel Banking – Reconciliation of all cash / payment card transactions & follow up of discrepancies

• Accounts Payable – Processing & payment of suppliers & Employee Expenses

  
  

The role has 2 direct reports, although the full transactional services is a team of 13.

What you’ll be doing:

• Manage the Transaction Services teams and processes ensuring service levels are delivered and that transactions are recorded and posted right first time

• Maintain policies, procedures and controls and follow up on non compliance

• Drive improvement across transaction processes to deliver automation and efficiency in transaction teams, and simplifying processes for all

• Ensure accurate and up to date balance sheet reconciliations for areas of responsibility

• Engage with other functions across the business as appropriate in order to meet the business needs in a controlled & efficient manner

• Work with the controls and finance systems teams to ensure processes and controls are documented and tested, and that systemic solutions are implemented to drive efficiency and enhance the roles of the team

  
  

Revenue Accounting and receivables

• Maintain relationship with Sales team, reviewing all new corporate credit applications and requests for additional credit and ensuring compliance with relevant accounting standards on recognification of expected credit risk.

• Manage the reporting process for Revenue, reviewing journals and supporting calculations at month end to ensure income streams are completely and accurately reported.

• Attend and contribute to month end review meetings in relation to relevant income reconciliations.

• Manage and maintain the relationship with the Customer Services team including review of refunds processed.

• Manage and maintain the relationship with managed contract operators ensuring accurate invoicing of relevant costs and monitoring of receivable balances.

  
  

Hotel Accounts

• Ensure insightful & actionable exception reporting produced and distributed on a timely basis to Hotel, Field Operations & other departments to ensure timely resolution of discrepancies and compliance with policy and procedures

  
  

Accounts Payable

• Provide contact for day to day queries around new supplier set up, invoicing issues and expenses process, ensuring company policy is adhered to

• Manage the company’s performance on supplier payments in line with agreed targets for external reporting

• Ensure the board approved delegated authorities for approval levels are adhered to

• Work closely with the FP&A team to drive accurate short term cash flow forecasting based on anticipated payments

• Assist in embedding the company PO process and system, working with the wider business and Head of Transactional Finance

• Administration of the Company credit card to set up new users and report on ageing claims

Team

• Carry out weekly 1:1’s and annual appraisal process for direct reports

• Provide coaching and development opportunities to direct reports and to the wider CFO team as required

• Support the success of the team by driving engagement, and providing clear objectives and regular feedback

• Contribute to maintaining Travelodge to be a great place to work

What we’ll expect from you

• Relevant accounting qualification

• A good leader and people manager, experienced in managing a significant team

• Attention to detail and ability to manage and deliver against tight deadlines

• A passion for, and track record of, delivering process improvement & efficiency

• A desire to provide a great customer service both internally and externally

• Self-motivated, demonstrating the ability to prioritise and manage own workload

• Strong communication and influencing skills and an ability to work across a variety of functions and disciplines

• Experience of managing change

  
  

Desirable

• Experience in a multi-location business probably in either the Retail or hospitality sectors.

• SunSystems, iPOS knowledge

  
  

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are:

I care about people

• I treat everyone in a way I would like to be treated

• I am easy to work with

• I have a can do attitude

• I care about the impact my work has on others

  
  

I pay attention to detail

• I do the little things that make a difference to our customers

• I work to brand standards

• I treat Travelodge time, equipment and stock as if it were my own

  
  

I drive for results

• I hit targets in my role and work at the right pace

• I take ownership of problems and try to fix them fast

• I look for ways to avoid future problems

• I look for ways to promote Travelodge

  
  

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.