Field Technician/Engineer

At Careium , we are dedicated to helping seniors live a better life. We care about the seniors, and they are our heroes! We are here to help our users maintain a rich and independent life, even when personal circumstances change. Our wide portfolio of security and care solutions digitally connect generations and provide solutions for independent living, both inside and outside the home.

Careium UK is a market leader in the Technology Enabled Care Sector. We are here to help our users maintain a richer and more independent life when conditions change. Our mission is to be everyday heroes – using smart technology to provide care and help individuals on their terms.

We are looking for a Telecare Service Engineer/ Technician to join our team in Cumbria

Who we are…

We are one of Europe’s largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our users maintain and enjoy a richer and more independent life.

With a strong presence in the Nordic, Europe & the UK we strive to digitalise the ‘tech-assisted’ living industry making sure our customers feel safe and secure when wearing our device, or using our service. Either way we want them to feel confident that they are in safe hands with Careium.

Our mission is simple: we aim to Be ‘Everyday’ Heroes, by using innovative technology we Act Smart, to provide support to our clients and Show Care when they need it the most!

We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world. With our excellent team of in house Emergency Call Handlers we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team.

The job role includes:

The installation, configuration, maintenance, repair and removal of telecare and assistive technology equipment within the homes of service users. This role will include the assessment and training of individuals with both complex & non-complex needs.

• undertaking assessments of customers / service users to identify specialist equipment to suit their specific needs.
• providing demonstrations and training in the use of the equipment supplied to the customers / service users.
• maintaining and updating customer/service users and equipment records and contractual and financial documentation using the systems provided.
• ensuring that all work undertaken on customer’s premises is carried out in a safe manner, with the customer’s consent and in line with the company’s procedures and manufacturer’s specifications.

What we need from you:

• Experience in the field of Telecare and/or Telecommunications
• NVQ L2 or equivalent in customer care or electrical installations, telecommunications, or electrical engineering would be an advantage
• Good analytical skills and structured approach to problem solving.
• IT literate.
• The ability to use and operate tools including hand-held power tools.
• The ability to work at heights up to 3.6 metres using ladders
• A full, valid driver’s licence

In return you will receive fantastic benefits including:

• Annual leave that increases with length of service
• Sick pay that increases with length of service
• A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more
• Life Assurance, worth 3 times the value of your annual salary
• Pension contributions of up to 6%
• A warm and welcoming environment
• Full training

Due to the nature of our work, applicants will be subject to DBS screening before appointment.

Job Type: Full-time

Salary: Up to £11.43 per hour