Field Support Server Engineer

Job content

Wavenet are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and recognised as a leader in our field.

Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenet is a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. We have around 400 passionate colleagues working within our business, supporting our ever-growing customer’s needs.

We have doubled the size of the business in the last 18 months and have plans to increase our growth further. We’ve undertaken three acquisitions recently, and to maintain our market position, we need to ensure that we continue to be a great place to work, a company that people want to build their careers in, providing a platform for further company growth.

Job Title: Field Support Server Engineer

Reports to: Services Manager

Role Type: Full Time, Permanent

Location: Kidderminster

Salary Range: Up to £36,500 depending on experience

Hours of work: 38.25 hours per week (Monday – Thursday 08:45-17:30, Friday 08:45-17.00)

Summary and purpose of the Job:

Technology underpins everything we do! Meaning we constantly adapt to understand the latest technologies and stay ahead of the competition.

We are looking to recruit a Field Support Server Engineer to join our busy Field Support Team. You will be assigned open tickets, and work in collaboration with Internal Support Teams, to visit customer sites and resolve any technical issues. Managing our customer expectations and providing robust technical solutions, ensuring our customers are given the level of service that we have built over many years. You will be supporting a wide variety of customers with all their onsite IT needs including 3rd party liaison.

IT Field Support Engineers must have a strong understanding of IT systems and technologies. They must also be able to troubleshoot and repair hardware and software and provide training to customers. In addition, they must be able to work independently and as part of a team and have excellent communication and interpersonal skills.

The successful candidate will demonstrate a total commitment to IT and the ambition to develop personally.

You will also have the drive to self-study and learn new technologies in your own time and will be offered training and support from the Company and our Internal Trainer, as and when required.

You will be working alongside a highly skilled team of Field Engineers and Technical Support Teams, who rely on each other to deliver operational excellence and resolve customer issues.

You will be part of a team with bespoke technical abilities and skillsets, which will assist you in becoming a key asset of our business.

If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.

Responsibilities (but not limited to):

• Provide on-site support for customers with IT issues. This may include troubleshooting and repairing hardware and software, installing and configuring new equipment, and providing training to customers on how to use their IT systems.
• Maintain a professional demeanour and appearance. This includes being respectful of customers and colleagues.
• Work with other IT staff members to develop and implement IT support policies and procedures. This may include creating documentation, developing training materials, and conducting regular audits.
• Keeping records and updating documentation
• Provide technical support to other IT staff members. This may include answering questions, troubleshooting problems, and providing training.
• Build and maintain positive relationships with customers, delivering high standards of customer service.
• Provide remote support as and when required.

The successful candidate will have:

• Excellent communication skills (both verbal and written).
• Experience within a Field Support environment.
• The ability to investigate and diagnose backup solutions.
• Experience of networking, Microsoft / Linux environments, VPN’s, firewalls and connectivity solutions.
• Knowledge of Windows Server 2012 R2 – 2022, and client operating systems.
• High level knowledge of Microsoft Services, including Active Directory and Exchange.
• Experience with Virtualisation Technologies – Hyper-V, VMware, Citrix is desirable.
• Knowledge of anti-virus products in a business environment.
• Experience of configuring and supporting Cloud Products, including Microsoft 365 and Azure.
• The ability to diagnose and fix network problems, hardware, and software issues, including Servers, and Storage devices.
• An analytical mind with good problem-solving capabilities.

If you meet the requirements of the role and are seeking an exciting challenge, please click on the apply button uploading your CV and a covering letter.

Job Type: Full-time

Salary: Up to £36,500.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• On-site parking
• Referral programme
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kidderminster: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person