Field Service Technician

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View: 102

Update day: 01-06-2024

Location: Dewsbury Yorkshire and the Humber

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

SUMMARY ROLE OF FIELD SERVICE / SERVICE TECHNICIAN - POU (POINT OF USE):

We are recruiting for a Field based Technician / Service Technician, Self-starter, they would need to be technically minded, would suit a person who is competent with DIY and full training will be given.

This role will support the cost-effective delivery Field Operations activities, including site surveys, installations, repairs, services, exchanges and collections. Working in partnership with Scheduling and Service Centre Management you will ensure every scheduled activity is completed in a timely manner.

The Service Centre is located in Dewsbury and Technicians will have to report into the Service Centre on a weekly basis.

Employee Benefits Offered To Field Service / Service Technician
  • Company Vehicle + uniform + mobile phone + tablet
  • Opportunity for career progression
  • Competitive Salary
  • Company Pension Scheme
  • Enhanced Paternity & Maternity benefits
  • Company Sick Pay (after qualifying period)
  • 23 days’ holiday plus Bank Holiday increasing with Long Service
  • Employee Benefits - PerkPal Benefits + Volunteering Day + access to 24 hour Employee Assistance Programme + Long Service Awards
CORE ROLE & RESPONSIBILITIES OF FIELD SERVICE / SERVICE TECHNICIAN:
  • Responsible for accurate and timely completion of all scheduled activities to support delivery of our field operations targets. Ensuring the unit is working appropriately for the customers needs
  • As the face of Waterlogic in our customer sites, you are responsible for providing excellent customer service whilst undertaking your scheduled activities to support delivery of our customer satisfaction targets
  • Responsible for accurate and timely management/ storage of stock and inventory, ensuring you have sufficient parts to successfully conclude the activities you have been scheduled
  • Responsible for supporting your team and line manager in delivery of business objectives
  • Responsible for working closely with the necessary scheduling, operational management and support teams to ensure effective and efficient resolution of activity SLAs
  • Responsible for accurate and timely updating of relevant systems with key information to record the outcomes of scheduled activities and tracking of all mandatory KPIs
  • Responsible for personal compliance with, and suggesting improvements to, the end to end Field Operations processes, policies and procedures
QUALIFICATIONS, SKILLS & KNOWLEDGE REQUIREMENTS OF FIELD SERVICE / SERVICE TECHNICIAN:

Essential
  • Full and valid driving license with a maximum of 6 points (none of which are for dangerous or careless driving)
  • Minimum of 2 years’ driving experience
  • Demonstrate experience in diagnosis and resolution of technical issues
  • Ability to work to a tight schedule
  • Demonstrate ability to build rapport with customers and stakeholders
  • A proven track record of providing strong customer service
Areas Covered By Field Service Eingineer / Service Technician
  • Dewsbury area and surrounding region
About Us

Here atWaterlogic GB Limited weve developed a culture of putting our customers at the heart of everything we do and thats been the engine that has driven us to becoming the UKs leading specialists at providing drinking water solutions.

We have a strong people first culture, and our approach to delivering great service is centred on our customer specific needs. We have well-trained and highly motivated employees who are extremely skilled at understanding and meetingour customers’ needs and expectations.
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Deadline: 16-07-2024

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