Field Service Engineer - Materials Characterization

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Field Service Engineer - Materials Characterization - UK South West

Key Responsibilities:

• Provide onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
• Display integrity, understanding, tact, fairness and technical knowledge in all customer interactions
• Achieve specified revenue targets while satisfying customer from instrument repair, installs and PM’s
• Build relationships with customers to offer and close the sale of service contracts and other service products
• Collaborate with internal partners to resolve customer issues and improve processes
• Follow all reporting responsibilities of Remote Service Dispatch (RSD), Field Problem Report (FPR) and Field Service Report (FSR) submissions
• Handle spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Carry out Qualification & Validation Products at customer sites
• Maintain technical proficiency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors
• Manage travel expenses and follow travel policies and guidelines

Detailed product information:

www.thermofisher.com/rheometers

www.thermofisher.com/extruders

Education:

• Required: Diploma or equivalent education preferable in the field of electrical engineering, or engineering or technical training in the field of electronics
• Minimum of 3+ years of meaningful experience in a related science, Electro Mechanical engineering and/or customer facing role essential.

Required Qualifications:

• Uses effective questioning to identify customer needs
• Exercises judgment setting work priorities and identifies next steps
• Requires minimal guidance
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback

Working Conditions:

• Frequent travel to customer site is required and ranges from 80% of work time
• Works at a laboratory or production environment
• Required to lift up to 40 lbs
• May be required to stand for long periods of time while performing duties
• Excellent teammate who can effectively integrate internal and field-based activities across functions to support customer requirements
• Excellent written and verbal communication skills, including telephone conversations as well as face to face interactions with all levels of the organization

NOTE: This position is not eligible for relocation benefits.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.