Field Service Agent

Job content

Field Service Agent
As a Field Service Agent you will coordinate with other teams (Implementation, Customer Success, Customer Support and Finance) to ensure a smooth installation rollout for new customers. This involves answering calls from customers booking installations and arranging service calls, along with calls from engineers out in the field who wish to both commission units and test them. In addition, you will raise purchase orders in SAP for Vendors, invoice customers and process payments where required.
Soon to be working from our Milton Keynes office, but home-based for the foreseeable time, the hours are Monday to Friday, 09:00 - 17:30 and this busy multi-tasking role is essential in continuing to provide a quick and efficient service to customers for all products across the Teletrac Navman base.
If you have experience in booking engineers, managing customer expectations in a high volume call/email environment, whilst maintaining a friendly, efficient service …. we want to hear from you!
SOUNDS GOOD? Apply now and Unleash Your Potential!

About Us

When you work with us, you’ll have the opportunity to make a real impact on our customers’ everyday lives, driving their businesses forward with certainty. At Teletrac Navman we uncover hidden opportunities. Our connected fleet solutions make our customers, their customers, and communities better, safer, and more efficient. Here, you’ll use your ability to its full potential to make a difference. You will surround yourself with an extraordinary team who will challenge you to ask questions, see more and be more. You will be successful and move forward with us because we believe in you and will provide you with opportunities to be great. We offer competitive pay and benefits, but more importantly, we offer an open and down-to-earth culture where you can be yourself. Together we’re always on the move.

What You Will Do

• Ensure the customer expectation is managed through timely communication (email & telephone), and flow of information to a satisfactory conclusion
• Liaise with customers directly via telephone and e-mail, investigating queries from both customers and engineers
• Ensure that engineers receive daily work sheets on time every time
• Provide an accurate and concise flow of information to the engineering team
• Keep all documentation up to date, appropriately logged and filed
• Deliver exceptional service with a friendly and efficient manner, often under pressure
• Take ownership of specific customer(s) to improve our customer satisfaction and ultimately try and assist the business in churn reduction
• Work with SLA’s to achieve KPI’s
• Raise work order requests
• Invoicing customers for work completed
• Raising purchase orders in SAP
  

About You

To be successful in this role, YOU will be equipped with:

• Previous experience within a customer service/support role gained within a call centre environment
• Attention to detail with exceptional organizational skills and the ability to prioritise work effectively
• Ability to work on own, using initiative and working in a systematic and methodical manner
• Experience of dealing with and resolving customer issues over the telephone
• Good telephone manner and a desire to go above and beyond
• Customer focused and also have the ability to view things from a business perspective
• IT literate and ability to use MS office tools including excel and learn others
• Willingness to be extremely flexible and have a ’can do’ mindset
• Ability to multitask and stay focused in a pressured environment
• Desire to learn and progress within the Company
  

Desirable

• Educated to degree level
• Experience in working with SAP
• An interest in GPS/GSM technology
  

WHAT’S IN IT FOR YOU?

You Will Enjoy

• Development opportunities with 1:1 coaching/mentoring, online courses, product training, joining project teams and so much more
• Community impact. Volunteering and fundraising activities
• Networking opportunities. Inclusion & Diversity Employee Group and social communities
• Employee Assistance Program (EAP), health insurance and other wellness initiatives
• Access to discounted retails and healthcare benefits
• 23 days annual leave increasing to 25 days
  

If you like to have flexibility to bring ideas and be part of a great team, join our culture of continuous improvement and help our customers keep the world moving.
All applicants for this position must be authorized to work full time in the UK.
Teletrac Navman is a leading software-as-a-service provider of location-based technology for managing mobile assets. With specialized solutions that deliver greater visibility into real-time insights and analytics, we help companies make better decisions to enhance productivity and profitability. Our fleet and asset management technology uncovers information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward with certainty. Our solution tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. For more information visit: www.teletracnavman.com.
Future cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of life. Vontier is ready to build that future.
We are a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. United by a vibrant, inclusive culture and our proven business system, our 8,000+ team members are mobilizing the future to create a better world.
Ready to advance pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities? Move your career forward at Vontier.