Field Operations Manager

Job content

Job Description – Field Operations Manager

Gatekeeper Systems is a leading global provider of supermarket loss prevention technology. Due to continued growth in the UK, we are looking for a full time Field Operations Managerto join our Team based at our offices in Nuneaton, Warwickshire.

The successful applicant will be a trustworthy self-starter. Your responsibilities will include developing strategies for improved efficiency and increased profit, providing guidance and support to all employees, assisting with recruitment processes, ensuring compliance with health and safety regulations, and collaborating with other departments. You should be able to travel frequently and stand for long periods of time.

To be successful as a Field Operations Manager, you should have excellent interpersonal, communication, and presentation skills. Outstanding candidates are able to analyse processes and develop effective improvement strategies.

As part of our drive to make Gatekeepera great place to work. We are proud to be an inclusive and diverse company where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future and continue to work in an environment where team culture thrives.

If you meet the requirements for the above Field Operations Managerrole and are looking for your next career opportunity, please apply now and become a part of our story.

ROLE SUMMARY

You should have an aptitude for mechanics, a good eye for detail, be a team player and take pride in your work. A top-notch Installations Engineer will have the ability to comprehend and follow detailed verbal and written instructions, as well the ability to follow diagrams, drawings, and other technical documents.

ESSENTIAL JOB FUNCTIONS:

• oversee and supervise all Installation Engineers and sub-contractors engaged in pre-installation, installation, and post-installation activities
• analysing operational and employee performance to create a strategy to ensure we deliver on our promises to our customers
• manage all projects to ensure they are completed on time, within budget, and in accordance with all relevant standards
• serve as subject matter expert of Company products, providing training on the installation and service of the Company’s various products for new and existing employees/sub-contractors. Filling knowledge gaps through additional training and professional development programmes
• serve as a Company representative, maintaining a high degree of knowledge in troubleshooting and repair of the Cart Containment and Push-Out Systems
• provide technical support to the Service Team, Project and Account Managers, customers and others
• ensure all employees, and sub-contractors, give exemplary customer service, maintain professionalism, and demonstrate integrity in customer relations
• provide reports keeping senior management abreast of progress
• measure analyse and communicate progress towards strategic goals
• developing and implementing various quality control measures to ensure continued compliance
• management of subcontractors to include the audit, training, compliance, contracts and costs
• assisting with recruitment and onboarding processes
• setting targets and business goals, and working alongside the team to achieve these goals
• ensuring all process are compliant in accordance with the relevant health and safety, employment and other legislation. Where there are no current processes you will be required to implement then ensuring you monitor their effectiveness making any adjustments as required
• observing existing employees and operations, and developing strategies for improve efficiency and profit as well as cost reduction
• coordinate with scheduling, the Service Team, warehouse, subcontractors, and vendors during projects to maintain schedules, optimise productivity, and ensure the safety of everyone
• maintain accurate records and inventories of equipment and materials
• monitor daily field activities to ensure projects are completed on schedule and within budget
• make regular site inspections to assure compliance with all safety standards, quality control plans, and warranty requirements
• regularly travel to locations in assigned region to train and oversee the installation, service and maintenance of the Company’s various products
• perform multiple tasks in a fast-paced environment, maintain high attention to detail, and consistency in the areas of efficiency, self-motivation, organisation, and initiative
• coordinate damage claims and invoicing of awarded projects
• manage and track project documentation, including system of works and contracts, to ensure they comply with all relevant legislation
• research and gather project data, research and analyse pricing of materials, and manage bid proposals
• handle general administrative duties, including scheduling and travel arrangements
• travel across the UK and possibly to other companies within the Gatekeeper family
• ideally a clean driving license or a driving license

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• a minimum of 3+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems
• 5+ years’ experience in field service management, construction manager, technical services management or equivalent field
• Knowledge of construction methods and technologies, and ability to interpret technical drawings and contracts
• strong verbal and written communication skills with the ability to effectively communicate one to one, to groups, customers, vendors and departments within the Company
• highly motivated, customer orientated individuals who has great follow-up and follow-through skills
• proficiency with Microsoft 365 and other software such as Navision and CRM systems
• accuracy on scheduling and maintaining calendars, tracking report information and calculating certain metrics
• ability to manage multiple projects simultaneously and prioritise effectively without supervision
• previous experience in a managerial role
• experience of managing a budget
• proficiency in evaluating and training team members
• deadline-driven with strong analytical skills
• be able to find solutions to problems alone and as part of a team

EDUCATION AND/OR EXPERIENCE

Previous experience of working in electrical, cabling, telecoms, or camera installation. Skills gained in a technical, service or construction environment are highly desirable. Strong communication skills, ability to multi-task and ability to retain training knowledge to work independently are a must.

LANGUAGE SKILLS

Ability to read, analyse and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to all team members and levels within the Company.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

OTHER SKILLS AND ABILITIES

• exemplify excellence in professionalism in all aspects of your day-to-day duties and responsibilities
• communicate warmth, understanding and helpfulness when interacting with all internal and external contacts
• exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of Gatekeeper Systems
• respect for lines of communication and internal protocols
• constantly strive to improve performance, effectiveness of the Team and ultimately the Company

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• repetitive motions and routine use of equipment such as keyboard, mouse, laptop, telephones, printers, photocopiers and apps on telephones
• ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel; climb stairs, stoop, carry/lifting up to 10 lbs.
• travel across the UK and possibly to sister companies within the Gatekeeper family
• specific vision abilities required by this job include close vision, colour vision, peripheral vision, depth perception and the ability to adjust focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member occasionally works near moving mechanical parts inside the warehouse environment.

The noise level in the work environment is usually moderate.

DISCLAIMER

This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities. Presence of the job description or role does not guarantee employment.

REMUNERATION AND BENEFITS

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Salary is dependent upon experience based on 40 hours per week
• Full training will be provided
• 25 days holiday on commencement, increasing to 30 days after 10 years’ service, plus bank holidays
• Company car or car allowance
• Company credit card
• Uniform provided
• Private medical insurance on a medical history disregard basis
• Dental and optical cover
• Flu vouchers
• Nest pension scheme
• Employee discounts from high street retailers
• Employee assistance help line
• Online GP and prescription service
• Life assurance based on 4 times your basic salary
• Team events
• employer/employee contractual notice period will be 12 weeks
• annual bonus of up to 5% of salary
• you may have to work additional hours for no additional remuneration or time off in lieu
• travel across the UK and farther to attend shows or to meet customers

NO AGENCIES PLEASE

Job Types: Permanent, Full-time

Salary: Up to £50,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company car
• Company pension
• Discounted or free food
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Nuneaton: reliably commute or plan to relocate before starting work (required)

Experience:

• Operations management: 3 years (required)

Licence/Certification:

• Do you have a valid CSCS card? (preferred)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 75% (required)

Work Location: In person

Application deadline: 15/10/2023
Expected start date: 23/10/2023