Field Care Supervisor

☞ Home Instead

View: 104

Update day: 24-05-2024

Location: Yeovil South West

Category: IT - Hardware / Networking IT - Software Information Technology Fashion / Lifestyle Social Work / Community Services

Industry:

Job type: Full-time

Salary: £25,000 a year

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Job content

Company Description


Home Instead is an award winning family run homecare business in Yeovil with another business in Taunton. We are professional, agile, fast-paced, and our goal is ’Making sure the living is easy’ for our clients .

Our work environment includes:

  • Modern office setting
  • Great Team Spirit
  • Focussed on delivering outstanding care and going the extra mile for our clients
  • To us its personal

Job Description


The Field Care Supervisor is a new role for our growing team in the office, visiting/supporting Clients within their own homes and Care Professionals in the field, to provide the highest quality service to our clients. Some of the main duties are:

  • Developing and maintaining positive relationships with clients, their families, professionals and Care Professionals.
  • Deal with the day to day queries relating to Client and Care Professionals wellbeing
  • Contribute to the growth of the Business by representing Home Instead at new client enquiries
  • Support the Care Coordinator to ensure all visits are covered and Care Professionals and Clients are matched
  • Liaise with clients and their families to ensure we provide exceptional customer care through service reviews and quality checks
  • Deliver elements of training to Care Professionals
  • Ensuring all quality and safeguarding standards are met
  • Be part of our weekend and evening On-call working rota

Qualifications
  • Excellent written and verbal communication skills with a high level of computer proficiency.
  • Experience of working in a domiciliary setting and team leading experience is required
  • NVQ 3 or higher in Health and Social care is preferred
  • Fast learner who can work collaboratively in a team and can adapt to changing procedures and policies.
  • Demonstrated ability to be an organised, detailed oriented problem solver, manage client facing escalated situations in a professional manner and coach team to do the same.
  • Flexibility with respect to working hours based on client and company needs is a must

Additional Information


Salary: £22,00.00-£25,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Casual dress
  • Store discounts
  • Wellness programme
  • Career development encouraged through free training and support

Schedule:

  • Monday to Friday
  • Weekend availability

This role is subject to: full driving license; access to reliable transport with B1 insurance; references & DBS enhanced disclosure.

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Deadline: 08-07-2024

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