Farm Retail Assistant

Job content

Job Title: Farm Retail Assistant

Reporting to: Operations Manager

Role type: Part Time.

Minimum 3 days per week

Minimum 1 weekend day

THE ROLE

Castle Farm is a functioning, family run farm that also caters to the public through our very popular farm shop, online shop, trade offering and seasonal activities such as Lavender Season, PYO Apples and Hop Picking.

We are a tight-knit team who work together to ensure that we provide the best possible customer service to both retail and trade customers through extensive product knowledge, high quality offerings and a drive to go above and beyond whenever possible.

We are now looking to expand our team by recruiting a Farm Retail Assistant. This will be a varied role working across all aspects of our business including the shop, mail order, events, seasonal practical work and more. The ideal candidate will be an excellent team player and looking for a role where they can get stuck in and where no day is ever the same.

The ideal candidate will preferably have experience of working in retail and is keen to learn new skills across both the administrative and practical aspects of this role. The requirements of this role will vary depending on the seasonal goings on at the farm and so the person in this role will need to be adaptable and flexible and not shy away from stepping in when needed.

RESPONSIBILITIES

· Serving customers face-to-face in our on-site farm shop including answering queries from customers on products, taking payments, wrapping and packaging gift items

· Restocking shelves as required

· Carrying out regular stock takes of products both in the shop and in warehouse as necessary

· Ensuring products on the shelves are suitable for sale

· Assisting in the addition / removal of products from the POS system

· Cleaning and general tidying of the shop and warehouse packing area

· Setting up and maintaining shop displays including seasonal changes and special offers

· Communicating with the operations team on regular basis regarding stock, prices and availability of products

· Taking in deliveries, checking paperwork is correct and communicating with operations team on discrepancies

· Assisting in the opening and closing of the retail facility

· Picking and packing orders for online customer orders

· Ensuring that deliveries are prepared and ready for collection on time for the relevant courier service

· Assisting the mail order team when required

· Ensuring that packaging and shipping materials are available as required

· General administrative duties relating to the role which may including filing, placing orders and stock management

· Working on seasonal events i.e. PYO, lavender events when required

· Assisting other team members with stock replenishment on events

· Helping to train seasonal team members

· Assisting as required with bunching, hanging and packing and despatching hops, grasses and flower.

· Assisting with seasonal farm work such as pumpkin, hop, apple and lavender picking

PERSONAL REQUIREMENTS

Essential

· Adaptable, flexible and hands-on

· Proactive attitude to work independently as well as part of a team

· Previous experience in working in a varied role, ideally with some practical aspect

· IT savvy i.e. working with off the shelf products such as Shopify or other app based systems

· Good attention to detail for both presentation purposes and administration

· Excellent customer service both face-to-face and over the phone

· Ability to learn about new products and confidently discuss with customers

Desirable

· Previous retail experience

· Experience of online ordering systems

· Practical experience of retail distribution and stock management

· Horticultural experience

Part-time hours: 24 per week

Job Types: Part-time, Permanent

Salary: From £9.50 per hour

Benefits:

• On-site parking
• Store discounts

Schedule:

• 8 hour shift

COVID-19 considerations:
All staff and customers are required to wear masks. Regular sanitising carried out.

Ability to commute/relocate:

• Sevenoaks, Kent: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Weekend working is essential here. Please indicate your availability for weekends.
• Are you punctual? Please score yourself out of 10.
• Do you have good computer skills? Please score yourself out of 10 and give an example.
• Are you organised? Please score yourself out of 10.
• Do you work accurately? Please score yourself out of 10.

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Work remotely:

• No