Facilities Team Member

Job content

Location:Neath: Specific Location: You will be contracted to the NRW location stated in this advert, of which you will be required to attend for regular meetings, training and for one-to-one meetings with your manager. These will be planned in advance.

Starting salary:£21,655 rising to £24,408 per annum through annual increments being paid each year. (Pro rata for part time applicants).

Contract Type:Fixed Term appointment until 31 March 2024

Closing Date:11 June 2023

Interview Date:Mid July 2023

The Role

This post is to support the South East area Coordinator and will involve regular, independent site visits to our buildings within the hub, some of which are found in Wales’ most stunning and remote locations. Facilities management (FM) tasks and checks will be carried out, recorded and actions followed through. These help us to ensure we maintain statutory legal compliance. The job is busy, and the tasks varied. Examples include recording water temperatures, taking utility meter readings, testing fire alarms, organising repairs and maintenance and ordering stationary and office equipment.

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 - 8 weeks of the closing date.

About Us

The Facilities operational team are tasked with providing a safe and healthy built environment for NRW staff, and contractors, enabling them to carry out their duties effectively and for our customers to enjoy their visitor experience.

This is an exciting time to join the team as we maintain the above remit whilst effecting changes to improve our buildings so they are fit for future ways of working and reduce NRW’s carbon footprint, doing our bit to respond to the Climate Emergency.

Your passion in providing great customer service to our staff and stakeholders will be integral. This is a hands on role, working in a busy and dynamic environment. You will provide a front of house provision and be a part of a team who manage a busy helpdesk.

NRW holds the ISO14001 environmental and ISO45001 Health & Safety management accreditation and many of our tasks directly support these and are subject to audit scrutiny.

We are looking for a responsible, flexible, and pragmatic person, able to prioritise and ensure tasks are properly completed and recorded. We also expect the highest standards of excellence towards our customers, both internal and external.

Training will be provided and there are opportunities to undertake an IWFM apprenticeship and for career progression within the FM and Fleet function

What you’ll do

Your responsibilities include:

• Provide a safe and healthy working environment for NRW staff, customers and contractors.
• Provide excellent frontline customer service and foster a culture of continuous improvement in delivering services.
• To undertake health and safety duties and responsibilities appropriate to the post
• To be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post
• To be committed to your own development and that of your staff through the effective use of Sgwrs.
• Any other reasonable duties requested commensurate with the grade of this role.

Who you are – qualifications, experience, knowledge and skills required

Knowledge and experience of the following:

• Level 3 qualification in Facilities Management or similar.
• Excellent knowledge of Health and Safety management relating to the Health and Safety at work act.
• Experience of delivering both hard and soft Facilities services within a built environment to include: Good understanding of using a Finance system and other software / applications to meet the requirements of your area of responsibility, Good organisational skills, Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills, Good inter-personal skills with the ability to work under pressure using your own. initiative in order to meet tight deadlines, Good IT and accurate data entry skills.
• Experience of managing small scale building repair and maintenance works as well as managing contractors.

Welsh Language Level requirement:

Essential Level 1 – able to pronounce Welsh and use basic phrases

Please note if you do not meet the level 1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Benefits

This role will offer a range of benefits, including:

• agile and flexible working (role dependent)
• Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• health and wellbeing benefits and support
• weekly well-being hour to use at your choice

Job Types: Full-time, Fixed term contract

Salary: £21,655.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 11/06/2023