Facilities Services Manager

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance.

The Business

Real Estate and Workplace Solutions (RE&WS) is responsible for the working environment at WTW – the day-to-day and our global workplace strategy. Our buildings, reception, workplaces and workspaces, catering, meeting spaces, mail, business continuity, safety and security – RE&WS manage all of these and more for the benefit of our colleagues, clients, businesses and functions. Each team within RE&WS works closely with our other function partners to deliver excellence to the WTW working environment.

Facilities Services are responsible for the day-to-day running of our offices by providing the services that ensure ongoing management and maintenance of our work environments. These include reception and on-site meeting support, and health, safety and security of colleagues and our buildings.

The Role

Principal Duties/Responsibilities

• Act as deputy for Facilities Services Leads and supports the Facilities Services GB Lead.
• Flexibility required to travel to other WTW locations within the GB region as required to support projects, hold face to face meetings and cover periods of absence within the team.
• Ensuring regular maintenance of equipment within our demise
• Liaise with building management regarding services in the shared areas of the building
• Implementing and maintaining the WTW OHS Program in conjunction with the Occupational Health & Safety Manager.
• Delivering/supporting client meetings including the provision of Hospitality
• Meeting Room Booking System
• Reception services
• Postal services
• Physical security
• Cleaning / Waste Management / Recycling

• Liaises with the Facilities Services GB Lead and Facilities Services Leads regarding service levels/ KPI’s and understanding business needs.
• Maintains and support service provider Managers with the adherence of service levels and associated key performance indicators.
• Liaises with colleagues, users, and service partners regularly to discuss issues, costing, evaluation and improve ways of working.
• Develops and initiates new and/or more cost effective solutions and improves service levels within budget constraints
• Develops operating procedures and policies for all the areas within their control.
• Develops and maintains a regime of communication with key business stakeholders and other teams within RE&WS.
• Manages operational expenditure ensuring services are delivered on or under pre-agreed budget and, authorises expenditure within those boundaries.

Conduct Risk:

• To put the interests of clients and the company’s values at the heart of the way you do business

• ‘A’ Level education or equivalent knowledge and experience.
• IOSH qualification essential
• Some previous experience in a facilities role
• Good financial management skills with the ability to monitor budgets monthly
• Good Inter-personal communication skills and must be able to communicate with stakeholders at all levels
• Experience of working in a fast-paced environment and comfortable with dealing with ambiguity and conflicting priorities
• Excellent negotiation skills and strong project management/organisational skills
• Proven ability to work independently with minimal supervision and make decisions when necessary
• Self-motivated, shows initiative and responds appropriately/promptly to requests
• Team player with a positive can-do attitude
• Proficient in all MS Office applications especially MS Excel with a keen interest in technology
• Experience in analysing and summarizing data as well as producing reports

Desirable qualifications, but not essential:

• BIFM Member and/or qualification
• Advanced Food Hygiene Certificate or equivalent

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a fantastic pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover, additional life assurance, childcare vouchers, retail vouchers and many other options and Corporate deals.

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, colour, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Opportunities Employer