Facilities Manager

JOB PURPOSE:

The Regional Facilities Manager will have overall responsibility for FM Operations covering the sites within the North Regional area reporting into the Regional Operations Manager. Managing FM Operational activities with focus on Service Delivery, Client Liaison, Engineering, Contactor Management, Compliance and Health and Safety and line managing cleaning operatives.

You will be required to cover the Regional Sites across the North (Newcastle, Middlesboro, Carlisle, York, Hull and Leeds)

Key Accountabilities:

• To manage, develop and implement FM Operations maintaining a strong operational performance and 1st class service to the BBC
• Act as main point of contact to Client and customers
• Develop a relationship with the relevant BBC contacts, to align operational and site specific goals/requirements
• Work with all FM service lines to provide support and guidance and ensure excellent service delivery to the Client and Customers at all times
• Ensure that disruptions are kept to a minimum and liaison with key suppliers is maintained and there is no impact to broadcast
• Maintain high levels of customer satisfaction by continually reviewing and improving Customer Service and Customer/Client Satisfaction is demonstrated through the approved key performance indicators or maintaining current performance levels in a changing business environment
• Identify additional works for the site/s and be responsible for initiating value add initiatives
• Awareness of contractual obligations
• Ensuring that Safety, Security and Resilience arrangements relating to FM are in place to ensure uninterrupted operations 24/7. Ensure sites are secure by ensuring Security policies are followed and management of access control system is in order
• Ensure that Business Continuity arrangements are in place, and regularly tested for all buildings under your control
• Support the delivery of additional projects across the portfolio in conjunction with the projects team.
• Regular Building walks of each of the sites across the region to identify any required works, log these and follow through to completion by liaising with teams responsible
• Provision and compilation of accurate reporting in line with KPI’s and SLAs and assist ROM in monthly reporting
• Overall management of work order management to ensure minimal monthly breaches or failures
• Any other duties that may be required and which are considered by the line manager to be consistent with the level and the general responsibilities of the role.

People Management & HR

• Direct management regional team including Workplace co-ordinator, cleaners.
• Managing performance and absence
• Knowledge of investigation and disciplinary procedures
• HR related issues
• Recruitment
• Manage and develop the site/s team/s through effective induction, training, development and annual appraisals
• Develop talent
• Coordinate a one-team approach through coaching, training and continuous professional development

Health and Safety

• Maintain a good working knowledge of relevant Health & Safety legislation
• Manage any FM involvement with Fire and Water Risk Assessments and ensure remedial actions are closed out within the required timeframes
• Assist ROM with Director Audit requirements
• Carry out regular site audits e.g. KPI, QHSE etc.
• Ensure incident management plans are kept updated.
• Maintain a safe working environment within the areas of responsibility and champion zero accidents and incidents
• Ensure monthly reporting of hazards and interventions is carried out and all actions are closed out within the required timeframes
• Ensure all training is carried out by all teams as required and records are kept up to date
• Ensure site documentation is reviewed and updated as required
• Ensure that all sites meet Health and Safety, Statutory and Contractual obligations, and that the requisite supporting documentation is complete and readily available at all times.
• Finance
• Approval of works/supplies up to designated limit
• Raising PO’s & JAF’s
• Weekly update of JAF’S and informing Commercial if they have been completed
• Updating weekly forecast spend
• Approval of Payroll for direct teams

PERSON SPECIFICATION (Experience/Qualifications/Skills)

• Substantial quantifiable and demonstrable experience in a similar role
• Operational understanding of facilities maintenance and building services within a client focused environment including day to day management knowledge as well as tactical and strategic planning.
• Strong understanding of Building engineering and maintenance key for this role.
• Demonstrable experience of budget management and finance reporting.
• Recent successful experience of controlling multi-site total FM contracts involving hard and soft services for significant contract values.
• Experience of Project Management dealing with sub-contractors and supply chain within a complex multi-faceted operation.
• Understanding of engineering disciplines e.g. electrical and mechanical
• Commercially aware with a good understanding of cost controls and budgets
• Ability to work under pressure in a highly demanding environment
• Decision maker and problem solver
• Strong People & Team Management skills
• Self-motivated with strong communication skills both oral and written
• Strong Customer Relation skills
• Experience in dealing with suppliers/contractors
• Good knowledge of SLA’s/KPI’s and measurement procedures.
• Self-motivated, team player and ability to motivate others
• First class planning and Organisational skills
• Understanding of Projects
• It is essential that the RFM is mobile to travel between sites and available when required to deal with out of hours emergencies.
• Computer literate with experience of word, powerpoint and excel
• Sound knowledge of QSHE – ideally NEBOSH certificate
• Diplomacy and Flexibility
• Incident management experience
• Membership of a professional body e.g. BIFM

Please note this list is not exhaustive and you will be expected to comply with any reasonable ad hoc duties and requests.