Facilities Helpdesk Technician

☞ RemoteWorker UK

View: 110

Update day: 28-04-2024

Location: Dewsbury Yorkshire and the Humber

Category: IT - Software

Industry: Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

Facilities Helpdesk Technician Salary: £22,000 - £25,000 Location: Dewsbury Shifts on a rota basis between 6am and Midnight, including weekends. Excellent benefits including 25 days holiday, private health and free parking Our client, based in Dewsbury is looking for a Helpdesk Technician to join their team. The role will involve monitoring the client’s building and energy systems, actioning any faults or issues, liaising with clients, prioritising tickets, escalating issues, and working to reduce any downtime for the client. We are looking for someone with excellent communication skills, confident at dealing with customers over the phone and via email, able to juggle and prioritise multiple tasks and a strong interest and aptitude for computer systems and technology although full training will be given. Shifts are available between 6am and Midnight, including bank holidays and weekends. Specific days and times to be agreed with successful candidates. We are interested in receiving both full time (40 hours per week) and part time applications for this role. Duties include: Monitoring clients building and energy systems, responding to alerts and fixing faults with the systems Liaising with clients and key stakeholders Building relationships with clients and providing excellent customer service Prioritising tickets and working proactively to reduce downtime Service, test, diagnose and repair building systems. Preform remote maintenance tasks on systems Analyse and feedback on any key trends to faults Ensure all systems are compliantExperience and requirements for the role: Excellent communication skills Experience of liaising with customers over the phone and via email A good aptitude for computer systems and technology Strong problem solving skills Be able to prioritise work load and work to deadlines Handle high volumes of calls/ tickets This is an urgent role for our client and we are looking to interview as soon as possible. If you have the skills and experience outlined above, please send your CV or contact us immediately to be considered further. We cannot reply to every individual application, however if your experience fits the above, we will be in immediate contact with you
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Deadline: 12-06-2024

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