Extra Care Registered Manager-Enfield

Job content

Location of Work: Enfield and Head Office in Ilford

Position Aims

• To promote, manage and maintain all functions of 2 Extra Care Schemes care office to the high standards of quality & safety as set down by the company and regulation.
• To promote, manage and maintain effective and positive service delivery of an exceptional standard and do so in a competent and professional manner, placing the clients at the centre of everything you do.
• To promote, manage and maintain effective and positive employee recruitment, training, support and their ongoing personal and professional development, ensuring that they know their contribution to the success of the organisation is valuable and valued.
• To act at all times in accordance with the requirements of CQC and the Health and Social Care Act 2008.
• To promote, manage and maintain effective and positive communication between all relevant departments across the organisation.
• To promote, manage and maintain effective and positive communication between the care office and the local community.
• To promote, manage and maintain effective and positive communication between the care office and other external agencies to include (but not be limited to) social services / local authority departments, regulators, other health and social care professionals.
  

Key Activities Of The Role

• To develop a recruitment strategy that enables area growth and to be responsible for ensuring that this is effective within budgetary constraints including the proper administration of all Right to Work and DBS employment checks.
• Preparation of detailed budget information and the delivery of services on target. Managing the Office in accordance with the Company’s agreed Policies and Procedures, and with any further instructions given by the Chief Operations Officer.
• Managing the provision of care and overseeing the allocation of all Clients. Overseeing the recruiting and selecting staff, including the proper administration of all Right to Work and DBS employment checks, and acting as the formal DBS counter-signatory.
• Ensuring that all members of the team receive mandatory induction training, and further training and personal development support as they may subsequently require. Managing and supervising employee performance, including formal annual staff Appraisals, regular supervisory meetings, and spot checks or delegation of the same.
• Yearly or Bi yearly Survey for the clients and staffs and analysing the report to improve the services where required. Liaising with Local Authority workers as and when necessary in order to promote and maintain Public Relations.
• Liaising with Clients (and as necessary with their family and other care professionals etc) to ensure that on an ongoing basis their needs at every level are being met (physical, emotional, spiritual etc) and that their expectations of the service are still in line with our understanding of those needs.
• Carrying out all required initial Client Assessments, including Risk Assessments; and ensuring the continual Review of needs (as often as deemed necessary, but in any case, a minimum of 6 monthly) or to delegate and oversee this task is undertaken.
• Checking and maintaining full, up-to-date and accurate records and files of all Chosen Care Group’s Clients, in line with statutory requirements and Company procedures; and ensuring that no unauthorised access is granted to any such records.
• Coordination of staff rotas, to ensure the proper ongoing delivery of care services and taking the lead on the re-allocation of visits as necessary in order to cover staff absences.
• Implementing the Company’s quality assurance procedures, and ensuring that care and support is carried out to the high standard of quality as set down by the company.
• Investigating and responding effectively (and in a timely manner) to all complaints received regarding the performance of any team member and in line with the Company’s agreed Complaints Procedures. This should include the continual monitoring of complaints in order to establish trends if necessary.
• Dealing with concerns, Complaints and Safeguarding concerns according to Companies Policy. Ensuring that the Company’s activities maintain compliance with the Health and Social Care Act; and requirements of CQC and of any Local Authority with which the Company deals.
• Notifying CQC of incidents or events about which you must do so in law and Notifying RIDDOR as per legislation.
• To oversee the stationary and equipment needs and delegate the maintenance of necessary stocks and monitor their efficient usage.
• To be familiar with the regulations and procedures required in the execution of the above duties and to be responsible Officer for Health and Safety matters and the Infection Control Lead (unless delegated to another) .
• To complete monitoring forms and Key Performance Indicators (KPIs) as deemed necessary by the Council, Chief Operations Officer and the needs of the business. Carrying out such other responsibilities as the Chief Operations Officer may determine from time to time.
  

Qualification: Level 5 in Leadership and Management in Health and social Care settings

Experience: Minimum 1 year of experience in managing within a similar setting or within Domiciliary Care.

Skills and Knowledge: Excellent Interpersonal and communication skills and the ability to communicate with the range of people, using a variety of communication methods.

• Excellent written skills for writing the reports
• A Passion for working with people and provision of Person - centred care
• Leadership, Organisation and management skills
• The ability to prioritise your own and others workload and Numerical skills for managing budgets
• The capacity to work under pressure and to take a problem-solving approach to work
• An undergoing of accountability to ensure compliance with company policies and regulatory requirements