EXPERIENCED Customer Service Advisor

☞ The Sofa Shop Group

View: 104

Update day: 01-06-2024

Location: Dewsbury Yorkshire and the Humber

Category: Consulting / Customer Service

Industry:

Job type: Full-time

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Job content

Are you an experienced customer service professional? Are you passionate about providing top-notch assistance to customers? If so, we have an exciting opportunity for you to join our team as aCustomer Service Advisor.

  • Company: The Sofa Shop
  • Location: Dewsbury WF12 9HU, United Kingdom
  • Position: Customer Service Advisor
  • Employment Type: Full-time

Responsibilities:

  • Respond promptly and courteously to customer inquiries through various communication channels and platforms, including phone and email.
  • Provide exceptional customer service by actively listening to customer needs and addressing their concerns in a professional and efficient manner.
  • Resolve customer complaints and issues with empathy and a focus on achieving customer satisfaction.
  • Offer product information, technical support, and troubleshooting assistance to customers.
  • Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
  • Collaborate with cross-functional teams to ensure timely resolution of complex customer problems.
  • Continuously update product knowledge, company policies, and procedures to better serve customers.
  • Identify opportunities for process improvements to enhance the overall customer experience.

Requirements:

  • Proven experience in a customer service role, preferably in an English-speaking environment.
  • Outstanding communication skills with the ability to convey information clearly and effectively.
  • Strong problem-solving abilities and the capacity to think quickly on your feet.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Proficiency in using customer service software and familiarity with CRM systems.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.

Join our team of dedicated professionals who are committed to delivering exceptional customer service. If you meet the requirements above and believe you have what it takes to excel in this role, we invite you to submit your resume and a cover letter highlighting your relevant experience. Only shortlisted candidates will be contacted for an interview.

Job Type: Full-time

Ability to commute/relocate:

  • Dewsbury: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Customer service: 1 year (preferred)
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Deadline: 16-07-2024

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