European Facilities Manager

About Industrious:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. In Europe, Hana by Industrious UK joined the Group in May 2021 along with Welkin & Meraki in May 2022 to form Industrious Europe, and we are now building a world-class product and team that is redefining the flexible workspace and beyond.

Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

The Facilities Manager role is a pivotal role at Industrious Europe, supporting and overseeing our growing European network which will require a breadth of diverse skills to achieve the goal of maintaining a best-in-market member experience. This person will not only be responsible for managing day-to-day operational support and procedures but also PPM’s and service charge control. The FM will need to think strategically about managing current and future vendor relationships in order to facilitate growth across the continent.

The ability to speak fluent English and French is vital in this position in order to communicate with our supply partners in Europe and cross-functional teams. Responsibilities of this role include managing hard and soft services across our existing portfolio whilst consulting on new projects and deals and managing small works for our member-base to support the sales team. Statutory and regulatory compliance will form part of this role whilst adhering to all local Health & Safety Legislation

The successful candidate will provide a more safe, happy, productive and connected workplace for thousands of members, and support a highly engaged and effective partnership with the Unit Operations team.

This role is based in London or Paris and reports directly to the Operations Director.

Responsibilities:

• Provide vendor management to include recruitment of new vendors and ensure service level agreement standards are met.
• Diligently manage all facilities tickets submitted in the ticketing system and building maintenance portals. Ensure responses to work orders are of the highest quality, timely resolution, and cost-effective.
• Manage service charge budgets across the locations and reconcile corresponding spend.
• Effectively plan, manage and execute Capital Improvement and customization projects (CAPEX project management).
• Visit locations and complete site audits to ensure a true reflection of our brand. Note deficiencies to appropriate teams and drive resolution.
• Manage and evaluate recurring preventative maintenance programs.
• Manage & Support Access Control and Security Systems.
• Manage vendor proposals and invoice processes per standards.
• Ensure locations are planned to budget.
• Create & manage cross-functional logbooks.
• Responsible for new location launch support by training and working cross-functionally with Design, Construction, Unit Ops and Launch partners
• Liaison with location building and property teams by leading, assisting, and providing guidance for facilities operations.

Requirements:

• 5-7 years of work experience in facilities management or other relevant business operations
• An IOSH or NEBOSH qualification is preferred
• Confident in reading and understanding commercial property leases
• The ability to read plans and project schedules
• Experience in managing service charge budgets and reconciling real estate budget reports
• Ability to work independently, extremely reliable and excellent work ethic is essential
• Enjoys continuous change and improvement
• Ability to represent Industrious interests to outside vendors and Landlords
• Ability to understand audiences and appropriately tailor communication internally and externally
• Exceptional organisational and multitasking skills
• Working knowledge of electrical, mechanical and HVAC systems
• Impeccable verbal and written communication skills
• Demonstrated leadership skills
• Experience in gDrive/Dropbox file management
• Experience in gSheets/Excel to promote data integrity

Compensation: Competitive base salary + benefits (these depend on base location, France vs. UK)

You will also be eligible for an annual bonus calculated based on individual and company performance.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees.