IT Service Manager

Contenido de trabajo

Location: Fareham, England, United Kingdom

Job description

In this role, as an IT Service Manager, you will be experienced in leading and managing a team to deliver high profile services within the ONS. You will be responsible for continuous service improvement, skilling and support of the services aligned to your area including managing key internal stakeholders and supplier engagement to ensure the optimum service is delivered.

Working closely with your team and other service managers you will be empowered to be creative whilst delivering high quality service and deliverables where stakeholder management is key. You will need to be both innovative and have the passion to lead these changes from the front.

Our team culture is based around agile working and keeping our users-both internally and externally- at the centre of our thinking. You will be a proven agile expert, ensuring agile practices are embedded in our culture and will have experience in managing a highly capable digitally skilled workforce.

This is a role with real impact, where you will be able to shape how we do things going forward and build your own experience with industry leading tools and technologies which will transform how our

organisation works.

We offer you a flexible working environment, encouraging a sensible work life balance as well world class training and development and a thriving community of practice of fellow Software Engineers. You will also have opportunities for career progression and protected learning time to develop your skills and side projects.

Responsibilities

As a service manager you will:

• Lead and manage a multi-skilled team deployed across various projects and activities.

• Bring into service, operating, supporting, performance monitoring, continually improving and decommissioning Infrastructure services, products and platforms to serve a variety of user needs.

• For the services, products and platforms supported:

-Manage incidents, requests, changes and problems -Drive continuous improvement activities

• Active participation in wider communities of practice, identifying and sharing best practice.

• Share knowledge of tools and techniques, collaborating to improve team capability.

• Maintain consistency between development and production environments.

• Challenge existing processes to build agile and flexible platforms, services and products.

Person Specification

Essential Criteria

• Strong people management skills with proven experience of managing multi-skilled teams effectively including mentoring and coaching others.

• A broad technical understanding with the ability to apply this to the wider technical landscape

• Able to identify risks and mitigating any impact on wider organisation

• An analytical approach to problem solving, with excellent attention to detail

• A real drive and passion for excellent user experience, employee enablement and continuous improvement

• Developing and implementing policies, processes and procedures