Engagement Manager

Job content

Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?

JOB PROFILE DESCRIPTION

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:

As an Engagement Manager (Consultant) in Kainos, you will be responsible for ensuring the successful implementation of solutions for customers by working closely with customer business teams and internal sales and delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable.

This is a senior position accountable for the entire delivery lifecycle

Your key responsibilities include:

• Commercially managing the implementation of solutions from pre-sales through implementation and hand over.
• Acting as the key client interface between functional and technical teams and the client.
• Pragmatically offering domain experience to provide functional insight and thought-leadership.
• Managing all aspects of project delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.
• Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.
• Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.
• Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.
• Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement.
• Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level.

MINIMUM (ESSENTIAL) REQUIREMENTS:

• You will be an established manager of systems/automation/low code implementations with direct experience in the successful delivery of IT solutions within a consulting environment, coupled with exceptional personal drive and ambition to progress your career.
• Two years of Project Management experience with a consulting / IT services environment.
• Strong commercial management, influencing and negotiation skills.
• Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately
• Strong communicator, able to communicate with customers and colleagues with impact and credibility. Sound ability to formally present to senior Client audiences
• Strong business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests
• Ability to provide effective pre-sales support as required, including devising and costing viable, winning solutions working closely with a sales team.
• Sound commercial judgement, with a proven track record in the execution of contract and commercial terms applying to the project.
• Commercial experience of running a team with experience in managing distributed teams.
• Good team player, with a willingness and ability to act as a role model within the capability and mentor and/or lead and manage people
• Ability to make sound decisions under pressure, taking a balanced view of client demands and Kainos commercials
• A positive “can do” attitude towards the commercial, technical and staffing challenges facing Kainos
• Able to implement improvements in tools and/or processes to help the practice
• Able, if required, to travel to customer sites

DESIRABLE:

• RPA/Intelligent Automation implementation experience, specifically UiPath or Power Platform
• PRINCE 2 (or similar) certification
• Working with Workday or other SaaS delivery methodologies
• Strong functional domain expertise including areas such as HR and Finance
• Experience of managing, mentoring and developing teams

WHO YOU ARE:

Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren’t abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honestwhen dealing with others; respectfulof how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.