Energy Transition Lead

ABOUT FASTMARKETS

Fastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that brings us all together and are united by a collective passion to make a difference. We are supported by a working model that we call “Working 3.0” that is based on flexibility and trust, which allows us to bring our best selves to work every day.

Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets. Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.

We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world. We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.

Most importantly, we are fuelled by our teams that, across the globe, making the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future – together. If you would like to help build the future, we hope you will join us on our journey.

Fastmarkets was founded in 1913 (as Metal Bulletin) and is a privately held UK-registered company. It is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies.

JOB PURPOSE

PRINCIPLE ACCOUNTABILITIES

• Work with our Account Managers to identify and engage prospective customers for our renewable energy products & pricing
• Conduct customer demonstrations of our solutions and handle specific renewable energy queries
• Effectively onboard our new customers, ensuring all users are set up for success and begin to see ROI from the get-go – carry out follow up/refresher sessions where required
• Deliver tailored engagements (e.g., workshops) that help customers to maximize the value derived from Fastmarkets renewable energy related services pre-signature and post to build intimacy
• Communicate product updates to our customers and colleagues and ensuring training is carried out to support these changes
• Provide subject matter expert assistance to customers and colleagues – this person will be responsible for upskilling the business (such as Sales, Product, Customer Success) on renewable energy (both as a sector and on Fastmarkets’ product offering) through training programmes, shadowing etc
• Targeted and solution-oriented approach for technical troubleshooting relating to customer issues and data quality and liaise with internal teams to rectify where necessary
• Develop an in-depth understanding of how our customers consume renewable energy data and work closely with the product team to ensure our products and solutions meet our customers’ needs
• Effectively communicate customer feedback and enhancement suggestions to the product team to allow this to inform their product roadmap
• Assist with the launch of new products including testing and working with the product team on customer documentation
• Continuously measure, analyse, and improve our customer’s engagement and look to find new strategic ways to increase sales, engagement, and renewal rates
• Interpret and act on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimisation opportunities
• Identify and successfully communicate, upsell and cross-sell opportunities to the Account Manager
• Provide an exceptional customer experience to both prospective customers as well as existing

KEY INTERFACES

• Customer Onboarding Team
• Global Customer Success Team
• Global Sales Team
• Strategic Sales Team
• Product Team
• Editorial Team
• Marketing Team
• Senior management Team

KNOWLEDGE, EXPERIENCE AND SKILLS

• A passion for renewal energy
• A strong understanding of the renewal energy sector, in particular EV & battery storage, wind & solar
• A commercially minded individual that can demonstrate Selling Skills (identify, develop, & articulate proposition/ consultative selling)
• The ability to build out workspaces and customise our platform to meet our customer needs
• Analytical and process-orientated mindset
• A customer centric mindset, focusing on customer loyalty, satisfaction, whilst remaining commercially minded
• Ability to build rapport and interact with customers and internal stakeholders
• Stakeholder management experience
• Exceptional communication skills (with an emphasis on presentation skills)
• Experience of working in a global business
• Knowledge of a second language would be beneficial

• 
  METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customer-centric in all that we do
• COLLABORATIVE. We are collaborative, able to work across teams and capitalize on the diversity of intellect, perspectives, and experiences.
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
• CUSTOMER CENTRIC. We are customer-centric in all that we do
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.