Employee Experience Manager

Job content

Job Purpose

To provide a comprehensive HR service which ensures that managers and employees are equipped to deliver best practice operations that meet the objectives of the company reporting to the General Manager or Franchise Owner. This Role will have a strong focus on Recruitment & Retention.

The Role

· Delivery of the HR Strategy and Plan for the office in line with the National Office People Strategy and objectives, guidance and tools.

· Contribute to a strong people-led agenda and take the lead in driving change.

· Influence, lead and represent HI values driving culture and engagement.

· Lead in the recruitment and training of a high performing team of key players focused on the needs of clients and CAREGivers.

· Support the development of all key player roles and ensure all they have a Personal Development Plan in place to aid their growth.

· Own the succession plan for the office and identify and develop talent.

· Focus on key player engagement strategies to ensure their retention and satisfaction.

· Create the Wellbeing framework for the office.

· Monitor and champion equality, diversity and inclusion.

· In conjunction with the HR Service Provider, provide timely, responsive and effective HR advice for key players on a range of matters relating to employee relations, management of staff, performance management, workforce development and workforce planning, strategy and service development as appropriate.

· Support the Head of CAREGiver Experience and General Manager/Franchise Owner in the delivery of HR projects.

· Complete a regularly scheduled audit of HR processes to ensure compliance with all Employment Law, GDPR, regulations and Home Instead Franchise Standards.

· Set and achieve HR key performance indicators and provide reports using available HR systems.

· Provide support with payroll and payroll records, liaising with Franchise Owner and Payroll.

· Ensure that current employment, equal opportunities, and health and safety legislation, together with good practice are consistently applied within your areas of responsibility.

· Demonstrate open and effective communication with the Franchise Owner, colleagues, CAREGivers, clients and family members.

· Carry out any other duties deemed necessary for the successful operation of the business.

· Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Essential Criteria

· Proven track record of experience within HR, Recruitment and Retention.

· Relevant HR/Business Management qualification.

· Up to date knowledge with best practice in HR and the sector.

· Good understanding of Employment Law.

· Strong interpersonal skills with the ability to build rapport quickly.

· Excellent verbal and written communication skills.

· Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.

· Able to work on own initiative and meet deadlines.

· Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.

· Team player who is self-motivated, results driven and resilient.

· Excellent attention to detail with the ability to multi-task.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.