Education Support Administrator

Education and Student Support

The above full time post is available immediately on a fixed term basis until 31 March 2022.

About the role

We have an exciting opportunity for a full-time Education Support Administrator to join our Education Support Team, working within the Building:One Hub team.

The Education and Student Support (ESS) Directorate provides all of the key administration and education support activities that underpin the student experience from Fresher’s week to Graduation. This role is within the Education Support team which provides the core and critical operational support for teaching administration and support for delivery of taught undergraduate programmes. A particular focus for this role will involve working closely with assessment management systems and identifying areas for system development and improvement.

About you

You will have experience of managing projects in Higher Education and of working collaboratively and proactively in a team to deliver multiple objectives and high service standards. We are looking for someone with excellent organisational, IT and communication skills, as well as someone who is capable of analysing complex data to produce evidence-based recommendations.

You will be expected to provide specialist administrative support and act as a first/named point of contact for internal and external stakeholders. You will work effectively and flexibly within a wider administrative team in a busy environment to deliver an excellent, customer focussed and seamless service. You will promote the consistent and correct application of processes, systems and codes of practice ensuring compliance with internal and external regulation. The role requires a flexible individual with strong communication skills, administrative experience in Higher Education with excellent attention to detail and the ability to manage a diverse work load.

Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment above.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2019). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2017.

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. 98% of our research is of international quality (2014 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Exeter is one of only a few UK cities to have been designated as a UNESCO Creative City. In 2019, Devon was voted as having the best quality of life of anywhere in England and Wales, making it a popular choice for both work and study.

Equality, Diversity and Inclusivity at Exeter

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment in which to work. We are an equal opportunity employer, a Disability Confident employer and an Athena Swan accredited institution. Since 2019, the university has also signed an Armed Forces Covenant, demonstrating the University’s commitment to supporting the Armed Forces community. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

For further information please contact Helen Terry on H.Terry@exeter.ac.uk.