EDI Operations Manager (Electronic Data Interchange)

A multi-billion-dollar, award-winning global brand, Skechers designs and develops lifestyle and performance product known for style, innovation, quality and comfort.

With international business representing more than half of its total sales, Skechers has product available in more than 170 countries and significant opportunities for continued expansion worldwide.

As an EDI (Electronic Data Interchange) Operations Manager for Skechers Europe, you will provide first and second level technical support and work directly with Skechers 3rd party managed services provider OpenText. You will also respond to, and work with our customers, resellers, and internal business units resolving transaction processing issues, providing EDI technical support and assisting business units on day-to-day EDI related issues.

Essential Duties and Responsibilities

• Provide front-line customer support for all Skechers European EDI related systems.
• Respond to contact from Skechers EU customers and resellers via phone and email.
• Be responsible for the liaison between Skechers and its managed services provider OpenText.
• Manage the relationship and work to onboard new customers.
• Coordinate with internal business units (customer service, compliance, distribution centre personnel) to define EDI implementation plan for new and existing EDI transaction sets.
• Troubleshoot and problem-solve where needed in a timely manner.
• Work closely with the IT development team to support and enhance software and system architecture.
• Assist in the ongoing augmentation of automation platforms and systems in an effort to reduce processing times and improve overall efficiency.
• Find and implement efficiencies and improvements within the current EDI structure.
• Identify and correct gaps in business and data communication related to EDI.
• Test EDI transactions with new and existing trading partners while interacting with users during acceptance testing.

Job Requirements

• Must have precise knowledge of EDIFACT transaction sets.
• Extensive knowledge of translators (TLE and BizLink preferred) and EDI related integration aspects.
• Ability to coordinate testing and deployment of EDI partner relationships.
• Experience with Value Added Networks (VANS) and EDI mailboxes.
• Excellent communication skills (verbal and written).
• Proven experience providing direct customer support including problem analysis, issue tracking, escalation and resolution.
• Superior troubleshooting and problem-solving abilities.
• Ability to work in a fast-paced environment with little direct supervision.
• Proven knowledge of EDI and XML standards (VICS, EDIFACT) and associated communication protocols.
• Knowledge of various network and internet technologies and communication protocols: TCP/IP, FTP, HTTP, AS2, etc.
• Exposure to and basic understanding of relational databases.
• Knowledge of the processes, practices and terminology of the following vertical areas: Retail, Manufacturing, Logistics, etc.
• Experience with UNIX/Linux or Windows is an advantage
• Fluent in English, written and speaking. Other languages (German and/or Spanish) is an advantage.
• Opentext EDI platform experience preferred
• Highly collaborative and able to operate at all levels, internally and externally, whilst leading by example.
• Flexible and able to take on new challenges.

• Full time permanent role working Monday - Friday (37.5 hours per week)
• Competitive Salary
• Free onsite parking at our Head Office
• 25 days holiday (plus bank holidays)
• Product discount
• Group Personal Pension
• Group Income Protection
• Group Life Assurance
• Private Medical Insurance