Position: Mid-Senior level

Job type: Full-time

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Job content

We are Protein Works™

Rewind to 12th December 2012. Out of a freezing cold office (because we couldn’t afford heating back then!), our founders huddled around a couple of laptops. This was the moment. After a year of working round the clock and a lifetime of tempering the thirst to create a world class brand, we pressed LAUNCH. That was the moment Protein Works.™ website went live to the world.

It’s not an overly fancy story, we know. There are no garages worked out of, no office in the Bay Area to talk up. But fancy isn’t in our DNA, innovation is. With the idea to rock the very foundations of a sports nutrition industry that had become stagnant, we set out to create a health and fitness brand that put pure quality & wow service before the lowest possible price. We knew we’d be the underdogs from the very beginning. But you know what? We love that.

Fast forward around 10 years and the journey from humble Cheshire beginnings, to over 3 million orders shipped globally may be in the bag, but our future is just beginning.

So of course, it follows naturally that we believe in an in-house approach. We put talent and expertise at the centre of our brand. For us, team is everything. In short, we don’t ‘do’ agencies, and we emphatically believe our people are the best ones to create and deliver success. As such, PW is an entrepreneurial place that values those people who want to make a dent, don’t want to be held back & don’t do politics. We are bored with ‘corporate’, are positively impatient & passionate self-learners. The culture is fast paced, supportive, and audacious.

At our Cheshire based HQ we live and breathe the full business mix – an ever-growing facility across two sites and almost 100,000sq ft. On Campus One, you’ll find everything to do with Innovation & Manufacturing of our award-winning products. Just around the corner, on Campus Two, you’ll discover everything from Sales & Marketing and Product Development to Supply Chain Planning, Finance and Customer Experience.

Oh and our vast Fulfilment Centre is there also. We ship out over 3,000 products around the world, every day, to help people achieve their health and fitness dreams, live healthier lives and make a difference.

Job description

The Role: Ecommerce Trading Manager

Reporting directly to the Product Marketing Director, as the Senior Ecommerce Trading Manager, you will be responsible for overseeing the online trading activities of our ecommerce platform, driving sales, and maximising customer satisfaction. You will play a crucial role in developing and implementing strategies to optimise our online product range, pricing, promotions, and customer experience. The ideal candidate is a strategic thinker with a deep understanding of ecommerce, excellent analytical skills, and a proven track record of driving online sales growth.

Responsibilities:

  • Develop and execute ecommerce trading strategies to maximise sales, conversion rates, and customer retention.
  • Monitor key performance indicators (KPIs) such as sales, conversion rates, average order value, and customer satisfaction metrics to identify trends and opportunities for improvement.
  • Analyse website and customer data to identify areas for optimisation and recommend actionable insights to improve the overall ecommerce performance.
  • Collaborate with the marketing team to develop and execute online promotional campaigns, ensuring alignment with overall business objectives.
  • Work alongside the Product Marketing Manager to create and execute our merchandising strategy, ensuring a visually appealing and intuitive online shopping journey.
  • Monitor competitor activity, market trends, and customer preferences to identify new product opportunities and maintain a competitive edge.
  • Conduct regular pricing analysis and optimise pricing strategies to drive sales and profitability.
  • Collaborate with cross-functional teams, including operations, logistics, and customer service, to ensure a seamless end-to-end customer experience.
  • Stay updated on industry best practices, emerging trends, and technologies to drive continuous improvement and innovation within the ecommerce space.
  • Provide regular reports and insights to senior management on ecommerce performance, initiatives, and opportunities.
  • Skills and Qualifications:

  • Bachelor’s degree in economics, business, marketing, or a related field
  • Proven experience in ecommerce trading, preferably within a retail or consumer goods environment.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Proficient in using ecommerce platforms, analytics tools, and data visualisation software. Experience using Magento 2 would be a plus.
  • In-depth knowledge of ecommerce best practices, trends, and customer behaviour.
  • Excellent project management skills with the ability to prioritise and multitask in a fast-paced environment.
  • Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
  • Results-oriented mindset with a proven track record of driving online sales growth and achieving targets.
  • Ability to think strategically and translate strategies into actionable plans.
  • Familiarity with search engine optimisation (SEO) and online advertising is a plus.
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    Deadline: 13-06-2024

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