Duty Manager

☞ Manpower UK

View: 101

Update day: 29-04-2024

Location: Towcester East Midlands

Category: Executive management Production / Operation

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Temporary

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Job content

Manpower are currently recruiting for a Duty Manager to join a small team at Stoke Bruerne and be responsible for developing and delivering a world class visitors experience while delivering the vision and strategic goals of the visitor destination. Visitor expectations will be exceeded wherever possible to increase dwell time, repeat visits and the generation of new audiences so commercial targets can be met. The post holder will ensure that the teams on shift will be fully briefed, highly motivated and well trained to deliver exceptional service levels.

This post will lead on visitor experiences as well as leading the day-to-day operations front of house, this role line manages a team of staff and volunteers and will lead the creation of new volunteer roles, recruitment, writing inductions and delivering relevant training. This role is key in maximising income and profitability as well as delivering new business opportunities.

The Duty Manager will take responsibility for a range of specific operations as required by the Attraction Manager such as Commercial units (retail, food & beverage); People Leadership (including task managing Volunteers, training, development, procedures); Operations (H&S, Collections & Archives liaison, projects); Marketing (print, data, IT, social media, website) , Property (maintenance, projects).

The health and safety of our colleagues and visitors is of the highest importance and the Duty Manager will ensure the highest standards are maintained at all times, promoting the Trust’s values and behaviours. The role acts as Duty Manager on a rota basis over a 7 day rota.

Knowledge, Experience & Skills

Valid driving licenceProven experience in a visitor attraction customer service environmentDirect sales experience, handling cash and the application of appropriate proceduresBudgets, forecasting and management reporting.Leading and motivating teams; directing, prioritising and delegating daily tasksExperience leading volunteersIT proficiency including Microsoft Office, OutlookAbility to work flexibly

Please apply if your interested!
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Deadline: 13-06-2024

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