Duty Manager

☞ City Inn

View: 102

Update day: 01-06-2024

Location: Edinburgh Scotland

Category: Executive management Production / Operation

Industry: Hospitality

Position: Mid-Senior level

Job type: Full-time

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Job content

We have a great opportunity for a Duty Manager to join the group at Leonardo Hotels.

We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience We Expect
  • Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both.
  • Background in branded hotels or restaurants is preferred – so you will understand how we work
  • Excellent Customer service skills, standards driven, good organisational skills
  • To be able to make decisions in a fast paced environment and to enjoy it
  • To be great at up-selling – anticipating customer needs as well as improving the bottom line
  • To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
  • Ability to communicate to and motivate your team providing day to day leadership and direction
  • Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)
Your Responsibilities Will Be
  • To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
  • To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
  • To encourage the team to maximise sales opportunities
  • To ensure prompt resolution of customer complaints
  • To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests
Why come and work for us?
  • Earn thousands by referring a friend to work with us
  • Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
  • Company Pension Scheme, Life assurance & Wellbeing support
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
  • The opportunity to work for a well-respected brand where people development is at the heart of our culture
  • An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
  • Happy Rewards – earn performance based points and use them towards that desired product you’ve been meaning to buy or hey even that well deserved day off!!
  • Employee of the month earning you a little bonus and fame for that entire month.
  • Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
  • Uniform & Meals on duty
  • Monthly / Quarterly engagement activities - we like to have fun while working hard
  • Annual Charity Event Day- we help and support our communities
  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support
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Deadline: 16-07-2024

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