Driver/Operational Assistant- Shepton Mallet- 5.625 hours PW

Job content

An exciting opportunity has arisen to join our team in Somerset as a Driver/Operational Assistant in our Shepton Mallet Treatment Centre.

This role would be working to cover a mixture of evening and weekends at the Shepton Mallet Treatment Centre. There will be opportunities to pick up extra sessions at appropriate shift / role pay rates to cover for annual leave and sickness. A rota pattern is available for viewing upon request.

The non-clinical role requires you to work as part of a multi-disciplinary team speaking to patients, carers and healthcare professionals who require urgent healthcare advice and support during the out of hours period.

Please note that all applicants for this role must be aged 21 years or over, in order to be eligible to undertake the driving element of this role with us; we are unable to accept applications for this role from anyone that does not meet this criteria.

The role involves:

• Administration / receptionist-type duties, such as booking patients in on the computer system
• Liaising with our Clinical Assessment Centre, Doctors and Nurses to ensure the smooth running of the service
• Driving company vehicles to transport GPs and equipment to patients’ homes
• Checking drugs stock
• Other similar duties.

Full details are available on the Job Description.

You are required to have excellent logistical and organisational skills in order to ensure the co-ordination of workload within the Locality.

If you have an excellent telephone manner, accurate record keeping, outstanding customer service skills, good IT knowledge and would like to work as part of the team, this job may be for you.

Candidates must be flexible and able to travel to the place of work during the Evenings and weekends.

Benefits of working for us include:

• 22 days holiday (plus Bank Holidays)
• NHS Pension
• Cycle to work scheme
• 1 Paid Volunteering day per year
• Retailer discounts via Perkbox
• Access to a free 24 hour Employee Assistance Programme

Devon Doctors has been delivering urgent primary care in Devon to an exceptional standard for over twenty years. Our sister companies Clock Tower Surgery, Access Dental and Meddcare in Somerset also offer a range of dentistry and primary care services across the Peninsula.

We are committed to being an inclusive employer with a diverse workforce. We encourage applications from people from all backgrounds, cultures and experiences to contribute to the diversity of our organisation.

Key Responsibility Areas

General for all OA and Driver roles

• Set-up TC in preparation for commencement of operations, including switching on and checking all computers and communications equipment.
• To liaise and communicate closely with the Clinical Assessment Service (CAS) / Control Centre (CC) at all times including at the commencement and completion of duty.
• To manage and share workload and responsibilities with clinicians and non-clinicians making best use of skills and expertise available.
• To act as a Company ambassador when working with members of the public promoting the image of the organisation.
• On commencement of shift and at the end of shift (if appropriate) report to the Team / Shift Manager who is responsible for day-to-day operations during the out-of-hours period.
• Acknowledge call details on the computer system as soon as they arrive.
• Assist and work with each other to ensure that quality and performance is maintained in line with national and local guidelines; ensuring performance standards are adhered to at all times within operational practicalities, including informing the Team / Shift Manager of requirements for additional assistance
• Complete all documentation and maintain administrative systems appropriate to Company needs.
• Input / Update patient call information on to the computer database at each appropriate stage of the call until completion.
• Communicate with the CAS / CC if any clinicians or staff members fail to arrive / delayed for their tour of duty, within ten minutes of the due time.
• Ensure that prescription protocols are followed in line with Company Procedure
• When handing over to the on-coming Operational Assistant/Driver ensure that a full handover of any outstanding calls is undertaken.
• For patients attending the TC note their arrival time on the IT system
• Ensure TC is kept clean and tidy.
• When leaving the Reception area, ensure all identifiable information is out of sight and secure, ensuring that cupboards are locked and computer screens are ‘locked’/ switched off (as appropriate).
• To check Rota master to ensure all shifts are correct and notify the Rota Team where shifts are being disputed.
• Ensure Team / Shift Manager is informed of any shift over-runs both for yourself and your clinicians.
• Monitor stock levels of stationery and re-order it through agreed processes.
• Monitor stock levels of drugs and consumables and re-order it through agreed processes
• Act as a Chaperone if requested during consultations
• Collate paperwork such as Drivers Log Sheets, petrol receipts & prescription allocation sheets for collection by the Locality / Operational Team Manager.
• Ensure that upon arrival at the TC, patients are informed of approximate waiting times and safety net information is given.
• When leaving the TC unattended ensure premises are secure and all drug cupboards, etc. are locked
• Ensure that upon closure of the operational period premises are left secure and keys are returned / secured.
• In some locations we support the local Minor Injury Units and therefore there is a need to update their systems as appropriate
• Perform any other duties as may from time to time be required

TC Specific

• Ensure that Controlled Drug Protocols and Recording processes are adhered for the TC and mobile resources, ensuring accurate handover systems.
• Forward any calls resulting in a visit to the appropriate mobile doctor/driver via relevant communication methods.

Driver Specific (when being recruited to a dual position).

NOTE: All applicants for driver positions have to undergo a driving assessment. This will usually be at the time of interview but on occasions may be undertaken at second interview stage.

• Responsible for driving duty clinician to patient’s address safely and in line with all traffic regulations - providing a high quality visiting service for patient population.
• Ensuring driver/passenger safety at all times.
• Undertaking daily vehicle and equipment checks documenting and reporting accordingly.
• Ensuring cleanliness and tidiness of vehicle.
• Refuelling vehicle accordingly using Company payment facility – ensuring that the vehicle contains sufficient fuel for the on-coming shift, no less than ¾ tank.
• Reporting any vehicle or equipment defect.
• Checking drug stocks in line with operational arrangements, including ensuring mobile stocks are maintained throughout a shift period by replenishing from the TC resource.
• Reporting mileages at start of shift.
• Communicate with patients awaiting visits, providing an update in accordance with Company procedures including ensure safety net information is given.
• Completion of manual Driver Log sheets for all patient visits undertaken.
• At the ‘shut down’ of the TC ensure that there are no calls remaining on the screen; liaising with the CAS / CC to ensure that there are no outstanding issues before leaving the TC.
• During overnight period, ensure CAS / CC is informed of your “In/Out” status and contact methods. This is also necessary for TCs where there is only 1 GP on duty covering TC/Mobile.
• Undertake ‘bag checks’ as outlined in protocols.

Organisational Responsibilities:

• To report any incidences of safety breaches, including but not limited to accidents, complaints and defects in equipment.
• Troubleshoot simple computer problems and initiate repair or recovery.
• To ensure familiarisation with disaster recovery and emergency procedures
• Complete all paperwork and maintain administrative systems appropriate to Company needs.
• Provide assistance to colleagues ensuring smooth operations and to provide effective responses to both individual and group needs.
• Adherence to all protocols, policies and guidelines in line with Company requirements.
• The post holder must maintain a safe environment, taking care to avoid injuries and assist the company in meeting statutory requirements.
• Undertake all mandatory training and other training as required by the Employing Organisation and / or Line Manager.
• Apply infection control measures within the organisation according to local and national guidelines and Standard Operating Procedures
• There must be compliance with all policies, protocols, procedures and specific training on: • The safeguarding of children and vulnerable adults.
• Infection prevention and control.
• Equality and diversity.
• Health and safety.
• Information Governance.