Digital Account Manager

Job content

THE ROLE

A hands-on operational role servicing a key client and managing the activity and results of a dedicated Digital production team. You will have experience of delivering complex projects with all round experience including project management, client management, creative, content and producing skills.

PURPOSE

You will lead a team operationally to successfully deliver weekly business goals set by a group of key stakeholders. Ensuring a high level of service responding to client’s requests, including forward planning of production activity, resourcing and day-to-day management, continuously looking to improve delivery of digital services. You will monitor progress and provide weekly reporting against targets for these goals and ensure communication of progress is delivered effectively.

CHARACTERISTICS

• A team player who enjoys working as part of a team. Gives direction without dictating.

• Self-motivated with high expectations, standards and determination

• Good listener and communicator with an appropriate voice

• Ability to understand people and environments and adjust behaviors accordingly

• Enjoys working and interacting with people

• Service orientated, always aiming for the best results

• Analytical, the ability to interpret information and explain thought processes

• Self-questioning and challenging

• Attention to detail

• Strong organisational ability

SKILLS AND EXPERIENCE

• Quick to interpret a client brief and what it needs to achieve

• Significant creative acumen in order to be able to create client focused communication solutions

• Be able to work under pressure and meet deadlines

• Strong presentation skills in order to support live pitches as required

• Good written and verbal communication skills in order to orchestrate internal team, external resources and their responses

• Excellent commercial acumen

• Focused on consistently providing high service levels

• Positive attitude towards challenging situations and multi-tasking

• Excellent time management skills involving the ability to estimate accurately the time required to complete projects

• Willingness to learn new skills and develop existing ones

• Must be committed to making ‘anything’s possible’ with a ‘can do’ attitude

• Experience of delivering complex projects in a senior role

ROLES AND RESPONSIBILITIES

COMMUNICATION / GENERAL ATTRIBUTES

• To provide the highest level of communication to internal and external clients, both verbally and written.

• Clearly communicate specific actions and requirements to internal and external clients, including the production / preparation and supply of relevant supporting materials.

• To provide a flexible and adaptable approach to work, molding to and influencing client ways of working. Supporting internal teams / personnel in delivering.

• Logical and methodical approach to work, with a high level of attention to detail.

• Work efficiently and effectively under pressure, ability to use own initiative and make calculated decisions regarding specific projects and account activities.

• Effectively lead and support teams in the delivery of account projects.

ACCOUNT MANAGEMENT, PLANNING AND DEVELOPMENT

• Day-to-day senior contact for the client.

• Manage workflow and quality of work, ensuring output is in line with contracts, SLA’s, brand guidelines and client’s expectations.

• Forecast projects and allocations of workload, keeping accurate records of account activity

• Oversee the management of account financials, including account invoices and expenses

• Drive regular Digital account meetings providing updates to key stakeholders

• Constantly review and oversee all services delivered to the client, identify areas for development, driving change and compliance.

MANAGEMENT OF DEDICATED TEAM

• Line management of the senior roles within the dedicated team

• Day to day management and support including, allocation of work, timesheets, holidays, sickness, monitoring, team meetings, regular updates

• Mentoring and coaching of team, providing direction and support in their day to day activities • Training and development planning, identifying requirements and opportunities

PROJECT SPECIFIC ACTIVITIES

• Oversee the delivery of assigned projects

• Act as the main point of contact for the client

• Clearly interpret the client’s requirements and ensure that we are delivering against them

• Work with the client in the development of their requirements, provide clear direction on shaping the project giving recommendations for delivery

• Work alongside project teams to identify the support required for each project, offering guidance and support in delivery, ensuring that we are meeting the clients expectations

OTHER

• Able to travel throughout the UK and overseas

• Driving license

• Willing to work outside normal office hours when required

DATA SECURITY

At all times you must work within the guidelines set out in the DRPG Information Security Policy and your Employee Confidentiality Agreement. Failure to do so may be treated as gross misconduct.

FURTHER NOTES

The role will be based primarily in our Worcestershire head office. There will be times when this role will require you to work from the company’s other offices. You will be expected to work flexibly and undertake other related commercial duties both in the UK and overseas as the company may from time to time reasonably require. At all times you must work within the guidelines set out in DRPG’s Health & Safety Policy and Employee Manual.

THE COMPANY

Established in 1980, we’re one of Europe’s most experienced and largest, fully integrated, award winning communications agencies. From the strategic communication consultancy, to our complete in-house production facilities for digital media, video, events & print, we deliver to companies of all sizes that span a wide range of markets.

DRPG is an equal opportunities employer.